Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Elite/Lead Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe, efficient, and professional manner. This role works on advanced and complex systems, proactively troubleshoots mechanical and electrical equipment, performs preventative maintenance, manages parts inventory, and identifies and corrects safety concerns on both company- and customer-owned equipment.

This position interfaces directly with customers, may support multiple systems and locations, and is responsible for escalating issues appropriately while leveraging company resources to ensure timely resolution. The Lead Technician works independently with minimal supervision and provides guidance, coaching, and mentorship to junior-level technicians.

Key Responsibilities

• Promote and maintain a strong safety culture and safe working environment

• Perform advanced troubleshooting on mechanical, electrical, and diesel-powered systems

• Conduct preventative maintenance and manage parts inventory

• Diagnose and resolve equipment failures in wastewater and related environments

• Lift and move equipment/materials up to 50 lbs

• Work outdoors in varying weather conditions

• Maintain company property and equipment

• Provide high-level customer service and maintain professional customer relationships

• Lead, coach, and support junior technicians as needed

• Escalate technical or customer concerns appropriately

Work Environment & Travel

• On-call availability required (24/7 plant support as scheduled)

• Outdoor work environment, including wastewater facilities

Driving Requirements

• Clean Motor Vehicle Record (MVR) required

• Valid driver’s license required

Education & Experience

Required:

• High school diploma or equivalent

• 5–7 years of relevant technical experience

• Mechanically inclined with strong electrical background

• Ability to obtain required customer clearances (TWIC, DISA, etc.)

• Technical certification, degree, or industry-specific licenses

• Military technical background

• Plumbing experience

Skills & Competencies

• Strong electrical and mechanical troubleshooting skills

• Experience working with diesel or similar equipment (as applicable to business unit)

• Critical thinking and advanced problem-solving ability

• Ability to work independently with minimal supervision

• Customer-focused mindset with excellent communication skills

• Ability to synthesize technical information and explain it clearly

• Proficiency with Microsoft Office and smart devices

• Results-driven with a high level of accountability and ownership

High-Impact Behaviors

• Commitment to continuous professional development

• Strong collaboration and teamwork skills

• Demonstrates innovation, accountability, and empowerment

• Focused on delivering measurable results

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.