Head of BPM CoE | S4 | CIO

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you! 

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The Head of BPM CoE will have overall responsibility for the technology supporting the wider business function. This encompasses multiple systems and cross functional scrum teams whom work in a hybrid model across the UK and other geographies.

We are looking for an experienced leader in technology, the role requires full collaboration with business leaders and technology groups across our business to enable integration into our omnichannel business model and removal of the legacy systems and process.

The difference you’ll make:

• Demonstrating experience in influencing at a senior level to build collaborative and trusted internal networks that achieve goals within the CoE.
• Leading and developing a team if customer focused IT Professionals covering design, build and operation of BPM
• Managing high level relationships with stakeholders and third parties
• Identifying and assessing the impact as well as shape the approach of strategic change initiatives to deliver key transformation requirements within Financial Support.
• Managing project implementations in major data projects

What you’ll bring:

• Experience in BPM technology delivery, preferably Appian
• Experience of Customer Engagement Service technologies and workflows
• Expertise and leadership in microservices architecture, cloud technologies and agile ways of working
• Understanding of design, build and operation of real time, customer engagement technologies and capabilities.

It would also be nice for you to have:

• Ability to combine strategic thinking with short term delivery of value.
• Demonstrable experience influencing at a senior level, which builds collaborative and trusted internal networks that achieve goals within the CoE.
• Excellent relationship and stakeholder management skills.
• The candidate must be a driven leader with the will to build an effective and responsive team in a dynamic and uncertain environment.

What else you need to know: 

This role is based in Milton Keynes.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Application process 

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :– 

1st Stage – Competency Interview – this will a 30-60min competency interview with one of the team 

2nd Stage – A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face depending on your situation. 

If there’s anything we can do in the recruitment process to help you achieve your best, please let us know. 

Inclusion  

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. 

How we’ll reward you.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus  
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer. 
• 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year 
• £6,000 car allowance per year
• Company funded individual private medical insurance 
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments 
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover. 
• Share in Santander’s success by saving or investing in our share plans  
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services

Learn more about our benefits and family friendly policies 

What to do next:-
 

If this sounds like a role you’re interested in, then please apply. 

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.