Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Technical Support Engineer you will work with customers to resolve their application and product issues, which will allow them to maintain or improve their automation systems.

You will report to the Team Leader of Remote Support.

Main responsibilities:

• Provide technical support for the Rockwell Automation products to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
• Team member of our Visualization Software team where you will work with leading FactoryTalk OperationSuite software.
• Create and publish knowledgebase articles,
• Provide exceptional customer service from inception to resolution for each issue,
• In most cases, this support will be provided by phone, Submit a Question(SAQ) or Chat Support.

Our requirements:

• Bachelor's Degree in Electrical/Electronics or Computer Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role).
• Very good knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.
• Knowledge of VMWare, (Windows Servers), Ethernet networking, HMI systems, IIS, SQL.
• Motivated, communicative, and team-oriented personality.
• Effectively work remotely from home or from the office without face-to-face interaction with others.
• Soft skills of empathetic listening and patience are necessary when working with customers, especially in high-pressure situations.
• Nice to have: knowledge of PLCs.

Additional information:

• International team in a stable and growing company within the automation industry.
• Ethical company with a culture of diversity, equality, and inclusion. Collaborative working environment.
• You will work from Monday to Friday between 8 am - 5 pm according to the scheduled workweek.
• We support hybrid work

Ready to take your engineering knowledge to the next level? Apply today!

EEO Statement Rockwell Automation is an Equal Opportunity Employer including disability.

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural patterns and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.

Expanding Human Possibility!

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#LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.