Technical Program Manager

Description -

Job Summary

This role will be part of the Technology and Innovation Organization (TIO) and will be performing Technical Program Manager (TPM) responsibilities, focused on HP Smart Device Services, a technology that combines HP's world-class office printing devices with the power of the cloud and data analytics to offer a disruptive value proposition to our channel and direct service providers. SDS utilizes big data and machine learning, combined with business acumen, to differentiate HP's offerings in the managed print space. With this data paired with advanced analytics, SDS can provide service recommendations that can significantly reduce service costs on HP devices. The role will engage with teams throughout the company, manage print solution providers and resellers, and will have high visibility as a key contributor to the organization.

The TPM will lead a cross-functional team of individuals to drive the SDS roadmap and work with the go-to-market teams to help drive the adoption of SDS with our partners. The position is highly collaborative and requires agile leadership to prioritize and deliver across multiple stakeholders while collaborating with partners across the print organization.

This person will apply advanced subject matter knowledge to solve complex business issues. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-organizational initiatives. Acts as an expert providing direction and guidance for process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine the best method for accomplishing work and achieving objectives.

Responsibilities:

• Manages and leads the SDS program, involving multiple functions and project teams to drive the engineering development and implementation processes for SDS
• Manages a detailed backlog for implementing platform strategies aligned to the product roadmap, prioritizing features and enhancements based on the needs of multiple stakeholders, organizations and product managers.
• Develops and directs the development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for SDS
• Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet program requirements and development schedule.
• Primary liaison to internal SDS partners and stakeholders
• Works with the GTM organization to drive SDS adoption
• Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules
• Collaborates closely with the Data Science and Engineering team to prioritize & drive new breakthrough technology to improve the service experience 
• Leads and provides guidance and mentoring to less-experienced staff members.

Success attributes for this position:

• A growth mindset to learn and develop while giving others the same opportunity to improve.
• Ability to formulate a vision and inspire others to achieve the vision.
• Strong project management skills, building a plan, monitoring progress and communicating status
• Communication skills, including the ability to summarize complex concepts clearly to management
• Extensive experience with using project and program planning tools and software packages to create, manage, and track project results.
• Excellent analytical and problem-solving skills.
• Demonstrated business acumen and successful experience managing all aspects of programs, including communicating with stakeholders and directing matrixed teams and resources.

Education and Experience Required:

• Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent.
• PMP/PMI certification preferred.
• Typically 10+ years of experience, preferably in program management, product management, digital or software product development, or a related field.

Knowledge & Skills
• Agile Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement Process
• JIRA
• Kanban Principles
• Lean Manufacturing
• Milestones (Project Management)
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Scrum (Software Development)
• Software Development
• Sprint Planning

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity
• Provides highly innovative solutions to complex problems within established policy.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. A Fortune 500 Company,  HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. HP Canada’s Talent Acquisition processes involve the use of technology, including but not limited to, artificial intelligence (AI) tools, to support the screening, assessment, and selection processes. These tools are designed to enhance fairness and efficiency, and all hiring decisions are reviewed by our recruitment team to ensure alignment with HP’s hiring standards and applicable Provincial employment laws. This job posting is for an existing vacancy or a position expected to become vacant in the near future.

Compensation and Benefits

Regular Employees

The salary range for this role is $114,450 to $176,250 CAD annually. Pay within this range will be based on the review of experience, skills, and internal equity. 

As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Engineering

Schedule -

Full time

Shift -

No Shift premium (Canada)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"