You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
 

Supervisor, Pharmacy Technicians (Call Center - MTM & Pharmacy Adherence)

Position Purpose: Ensure proper workflow and processes to optimize productivity and meet departmental goals.

• Monitor daily performance and create reports and audit findings to ensure optimal performance is achieved

• Ensure communicating accurately and in a timely manner

• Monitor incoming calls for quality control checks and provide recommendations for improvement

• Communicate with members, pharmacist & providers.

• Oversee multiple pharmacy systems

• Assist with complex requests based on defined criteria

• Develop and deliver training materials for pharmacy technician

Education/Experience: High school diploma or equivalent. Associate's degree preferred. 4+ years of pharmacy technician experience in a managed care, mail order prescription facility, hospital pharmacy or retail pharmacy setting. Previous experience as a lead in a functional area or managing cross functional teams on large scale projects.

License/Certification: Current state’s Pharmacy Technician license and National Certification from Pharmacy Technician Certification Board (CPhT) is preferred.

Working shift: 11:00am - 8:00pm (Eastern / EST) (Converts to 10 - 7, if CST, 9 - 6, if MST, 8 - 5, if PST). Based on your own time zone.

Other Job Specific details:

• Supervising 16-18 Pharmacy Technicians (Call Center - MTM & Pharmacy Adherence)

• Monitoring daily performance – Productivity, Quality & Customer Service

• Coaching

• Timecards

• Creation/editing of daily plan

• Monitoring of workflow and moving of work/techs when needed

• Monitoring for compliance issues

• Training including listening on calls

• Team Meetings

• 1:1 meetings

• Interviewing

• May have to do the work of the people you manage i.e., jump-in and take calls when needed (MTM & Pharmacy Adherence)

• Help the hotline

• Learn other programs and serve as a back-up to other teams

• Additional Supervisor duties as assigned

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act