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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Audio Visual and Event Set-Up Technician

JLL's Experience Management team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide experiences that will be long remembered by our clients and guests. We set the standard for superior experiences for our clients, guests, and our teams.

Job Summary

The Audio Visual and Event Set-Up Technician is responsible for managing audio visual systems and supporting the setup and breakdown of meeting and event spaces at the client site. This role serves as the liaison between the onsite JLL team and conference hosts to ensure AV needs are met while maintaining meeting and event spaces in a clean and efficient manner. This position reports to the Events and Marketing Director and requires a flexible schedule based on event needs, including evenings, nights, and weekends.

Estimated total compensation for this position:

$26.45 - $31.25 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Expected Schedule: Monday - Friday 8 AM - 5 PM with evening and weekend flexibility as needed

Key Responsibilities

Audio Visual Operations

Serve as primary liaison between the onsite JLL team and conference hosts to ensure all AV needs are met

Support video conferencing needs in the space

Conduct and maintain preventative maintenance on all AV equipment

Test and troubleshoot AV systems by running diagnostic tests, resolving technical issues, and making equipment and software adjustments as needed

Work with live third-party production teams and provide production management support for live town halls, VIP presentations, and teleprompter presentations

Maintain operational knowledge of locations, functions, and proper usage of relevant AV equipment within meeting and event spaces

Provide training and ongoing support to end-users on how to operate AV equipment

Event Set-Up and Support

Handle setup, breakdown, refreshing, and resetting of all meeting and event spaces including tables, chairs, stage, and room supplies

Ensure meeting and event spaces are maintained in a clean and efficient manner, well-stocked and ready pre-event, during event, and when resetting rooms

Maintain inventory and suggest repair, storage, or replacement of equipment

Be present in event space during high-activity times (vendor load-in, guest arrival/departure, meal serving) to answer questions and offer swift assistance

Respond to all meeting and event set-up requests in a timely manner, ensuring KPI compliance and excellent customer service

Collaborate with other service providers who support the meeting and event space including audio visual vendors, catering, security, facilities, janitorial, and equipment providers

Client and Team Collaboration

Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded

Work with clients at all levels of an organization, including executives and event hosts

Assist with coordinating activities of onsite meetings and events with events team, property departments, guests, and vendors

Collaborate with architects, interior designers, and IT staff to ensure AV systems are seamlessly integrated and compatible with existing IT infrastructure

Stay up to date with latest developments in AV technology and industry trends through conferences, training programs, and industry publications

Follow safety rules and safe working practices

Perform all job responsibilities with initiative, integrity, and good judgement

Qualifications

Education and Experience

Highschool Diploma or equivalent and 3+ years of related experience

Experience in a client/customer service-oriented environment, preferably in a corporate conference center or hotel

Experience working in guest-facing, high-touch hospitality event environment, including managing room set-ups for both social and corporate events

Technical Skills

Familiarity with integrated AV systems

Basic operational skills for Audio Visual equipment

Basic computer skills including Microsoft Office suite and Outlook

Ability to learn new software as required for the position

Experience with EMS or any web-based conference room scheduling system preferred

Key Competencies

Exceptional customer service skills with a passion for hospitality

Excellent service orientation, responsiveness, and organizational skills

Strong communication and interpersonal skills

Solution-oriented with ability to consistently provide and implement solutions

Adept in diffusing high-stress situations and kind complaint handling to ensure guests leave happy

Strong attention to detail with ability to complete work accurately and efficiently

Ability to work independently with little supervision and as a self-starter

Ability to work in a team environment and perform collective team tasks to meet deliverables and deadlines

Ability to work well under pressure, manage time effectively, and work in a fast-paced environment with competing priorities

Ability to work with all levels of staff and clientele

Physical Requirements

Must be able to stand/walk for long periods of time

Must be able to lift up to 50 pounds and up to 75 pounds with assistance

Must maintain a professional appearance and demeanor at all times

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Arlington, VA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.