Technical Support Analyst, Assurant, GCC-India

The Technical Support EFT Analyst is responsible for the administration and support of secure electronic file transfers for Assurant business applications. Assurant currently uses the following managed file transfer software solutions for secure data movement. Globalscape EFT, and Connect Direct. This position requires knowledge of file transfer protocols FTP, SFTP, FTPS, NDM, and HTTPS. It also involves configuring and testing file transfers to multiple operating systems and software solutions.

This position will be in Hyderabad at our India location.

Work Time: 07:00 AM IST to 04:00 PM IST

What will be my duties and responsibilities in this job?

• Oversee installation and configuration of Globalscape, Connect Direct, Secure Plus, PGP and other file transfer software on various operating systems. 
• Provides high-level technical support to remote users, Account Managers, Vendor Management, programmers and various staff, in applications such as Globalscape, Connect Direct, and other various applications 
• Ongoing monitoring of file transfers. Statistics logs from Connect: Direct are reviewed for successful completion. 
• Troubleshoots problems encountered when file transfers are unsuccessful. 
• Participate in projects to support system software, provide functionality or implement new transfer requests.
• Manage event rules for Globalscape file transmissions and Connect: Direct processes.
• Assists remote users with the configuration of their web browsers for compatibility with our HTTPS accounts.  
• Maintain SSL certificates and PGP encryption keys on required systems.
• Maintains vendor relationships.
• Maintains and participates in 24 X 7 on-call rotation.

What are the requirements needed for this position?

• High School Diploma or GED
• 3+ years of technical experience in design, deployment and / or support of complex vendor server-based applications
• Understanding of network design and protocols used to diagnosis and resolve file transfer problems
• Expert knowledge of Globalscape and Connect:Direct (z/OS and Windows)
• Management of Windows server operating systems. (examples services, registry, Active Directory and general server administration)
• Familiarity with Powershell scripts

What are the preferred requirements needed for this position?

• Bachelor’s or Associate degree in Computer Science, engineering, or related discipline
• 5+ plus years of professional experience in an Electronic File Transfer environment                              
• SQL Knowledge (executing queries database navigation)
• Participate in software installation and configuration of Globalscape EFT, Connect Direct, Secure Plus on various operating systems.
• Provide high-level file transfer technical support to remote users, Account Managers, Vendor Management, programmers and various staff, in applications such as Globalscape EFT, Connect Direct and Connect Enterprise
• Very good oral and written skills. Able to write clear, concise, tactful memos to a large audience. Able to communicate technical information verbally, in a clear and concise manner, varying content depending on audience