City, State:

Grand Junction, Colorado

The DoubleTree by Hilton is a resort style paradise in the Grand Valley of Colorado overlooking the famous bluffs of the Grand Mesa. The DoubleTree is part of the Hilton Family of Brands and is managed by Stonebridge Companies. Our hotel offers 273 guestrooms and over 12,000 square feet of conference space. For dining options we offer the Bistro 743 and separate 743 Lounge.
If you take hospitality to heart and love making someone’s day, you are in the right place! At DoubleTree by Hilton you can share what inspires you and help others discover the world as they go. For more information about our Hotel and brand please visit:
http://www.doubletreegrandjunction.com/

Some of our benefits:
- Opportunities for career growth
- Discounted Hotel rooms
- Medical, Dental and Vision insurance (Eligibility: 30 days after hire)
- 401(k) retirement plan offered after 6 months, eligible for company match at 1 year
- Free Life Insurance to all Full Time Associates
- Short term disability, accident insurance and cancer coverage
- Life assistance program
- Flexible spending account (FSA)
- Discounted meal program
- Anniversary Pay
- Holiday Pay
And much more!

 

The purpose of a ROOM INSPECTOR is to inspect guest rooms after room attendants have fully cleaned them to ensure maximum guest satisfaction.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction. 
• Work with and train room attendants to ensure daily tasks are completed timely and accurately. 
• In the event that rooms do not meet quality standards, room attendant should be sent back to correct any issues and room will not be released until it meets standards of cleanliness and brand requirements.
• Inspect housekeeping carts and closets to ensure that they are properly stocked.
• Ensure Loyalty Program Members’ rooms are ready and inspected prior to check-in time and ensure proper amenities are delivered. 
• Work with house porters to maintain cleanliness of glass doors and windows through the assigned building
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to house porter.
• Maintain cleanliness of hotel hallways, stairwells and elevators (vacuum/carpet exaction).
• Support room attendants by cleaning and stripping guest rooms as needed
• Communicate with the Front Office staff of any housekeeping delays or issues and make necessary changes to room status.
• Fill out work order tickets as needed and ensure unacceptable rooms are not released back to inventory until items are addressed
• Ensure lines of communication are open with the house porter.
• Ensure work area is clean when finished.  
• Maintain daily paperwork.
• Perform open and closing procedures for the Housekeeping department in the absence of the Executive Housekeeper and/or Housekeeping Supervisor.
• Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations.
• Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks.      
• Maintain regular attendance, be consistently on time, and observe prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

REQUIRED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers. 

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards. 
• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance. 
• Demonstrates the desire and ability to provide high quality service to both internal and external customers. 
• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed. 
• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up. 

QUALIFICATIONS AND REQUIREMENTS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION/EXPERIENCE

A high school diploma or general education degree (GED); or 3 to 6 months of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

WORK ENVIRONMENT:

The work environment normally entails the following:

• Indoor work environment
• Exposure  to cleaning chemicals throughout the day
• Minimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment. 

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Stoop, kneel, crouch, or crawl less than 1/3 of the time
• Talk or hear more than 2/3 of the time
• Lift up to 50 pounds.
• Push / pull up to 50 pounds.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.