Account Support Executive

Posted:
5/14/2026, 3:27:47 PM

Location(s):
Ho Chi Minh City, Vietnam

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Job Description:

Responsibilities:

  • Input Billing to Pin System for multiple accounts.

  • Coordinate with Planner to input/update monthly forecast to Sales Force System.

  • Support Planner/Digital Team update actual report to billing on time

  • Working with Client or Internal to prepare contract/appendix for new client or existing client need to renew

  • Billing Process::

  • Follow strictly status monthly unbilled (forced to solve list unbilled, report status to line manager weekly)

  • Prepare document (liquidation/quotation/actual/report/post buy/invoice) and Signing process

  • Check number & raise invoice on System

  • Follow status issue invoice (contact with client & internal until the final invoice is issued)

Payment Process with internal

  • Follow timeline to receive PO (Purchasing Order)

  • Must be check number on the PO of Interco entity correctly with PIN System & actual report on time (more than 40 PO/month)

  • Must submit payment on time let FIN reporting

Payment Process with outsource vendor (Global Vendor & Local Vendor)

  • Working with vendor for receive documents or receive from Trading team/ Planner/Digital Team

  • Check number/information/content/… correctly on the PIN system & actual report

  • Submit payment on time (Global vendor/Local Vendor ) in order not to be overdue

  • Prepare document (contract/liquidation/actual/report/post buy/invoice) and Signing process

  • Working with vendors to: Receive invoices & reports; Prepare contract/liquidation and signing process

  • Working with Finance for internal process: Check number internal; Check data

  • Stakeholder Management: Finance/legal/trading; Digital team/ Planning/ other; Interco : Redder/IP/DMB; Vendor/Client

Job Requirements:

  • Experience as a Business Development or Sales Admin is a plus.

  • Candidates who have worked at Agency is a plus.

  • Fluent in speaking and writing skills in English is a plus.

  • Be able to work under high pressure and be good at time management.

  • Capable of risk management, being proactive and purposeful in assigning tasks.

Location:

Ho Chi Minh City

Brand:

Time Type:

Full time

Contract Type:

Permanent

Dentsu

Website: https://www.dentsu.com/

Headquarter Location: London, England, United Kingdom

Employee Count: 10001+

Year Founded: 1901

IPO Status: Private

Last Funding Type: Private Equity

Industries: Advertising ⋅ Information Services ⋅ Marketing