Tier 1 - Support Specialist

Posted:
12/3/2024, 4:21:38 AM

Location(s):
Kuala Lumpur, Malaysia

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

About Odaseva:
Odaseva helps Salesforce enterprises protect and secure their most valuable asset - data.
With the Odaseva Enterprise Data Security Platform, data-driven enterprises can secure critical Salesforce data against evolving threats, maintain operational integrity, and comply with data regulations.
Global Fortune 500 companies like LVMH, Michelin, Schneider Electric, Toyota, Capgemini and non-profits trust Odaseva with their most complex data security challenges. More than 120 million Salesforce users rely on Odaseva, and we’re backed by Salesforce Ventures.
Odaseva’s integrated suite of security products features Zero Trust architecture and real-time processing that not only meets but anticipates the stringent demands of global compliance. We provide businesses with the tools to prove recovery readiness, streamline precise data restoration, and leverage tools that protect the integrity and availability of critical data.
It's a great time to join us!

When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.

Your Role
We’re seeking a Tier 1 Support Specialist to join our Super Awesome Support team.  
As a Tier 1 Support Specialist, you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience.

You will have the opportunity to work in an exciting ecosystem. If you want to become another important member of a fast growing team of experts, this is the job for you.
Odaseva’s values are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork
Odaseva offers an inclusive, supportive work environment where talented people innovate and grow. In our work together, we seek to be smart, humble, hardworking and above all - collaborative. If this sounds like a good fit for you, we encourage you to apply.

We are:
🔥 Pro-equality, pro-diversity
🔥️ A team of smart and kind people (inspire emulation - not competition)
🔥️ A culture of professional excellence yet casual style
🔥 A place where you can make an impact and grow your career
🔥️ A company at the forefront of data & cloud innovation
🔥 A competitive employer 
🔥 Truly international, with offices in Paris, San Francisco, Sydney and London
🔥 In favour of Flex office

Odaseva is an EEO employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Odaseva

Website: https://www.odaseva.com/

Headquarter Location: San Francisco, California, United States

Employee Count: 101-250

Year Founded: 2012

IPO Status: Private

Last Funding Type: Series B

Industries: Analytics ⋅ Big Data ⋅ Business Information Systems ⋅ Cloud Security ⋅ Compliance ⋅ Enterprise Software ⋅ Information Technology ⋅ SaaS ⋅ Software