Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Sr. Manager, Sales Enablement – Connectivity role is responsible for end-to-end development of sales communications materials – to include awareness articles, huddles, job aids, and other tactics – to drive product fluency across the organization for all residential sales channels. This highly collaborative role will partner closely with product experts, project managers, HQ, divisional and sales channel stakeholders to drive awareness of Connectivity-focused initiatives (Xfinity Internet, Internet Essentials, NOW Internet, home security and automation, etc.). The ideal candidate is highly collaborative and accustomed to influencing decision-makers across highly matrixed organizations and has demonstrated experience developing training materials or sales communications tactics. The ideal candidate for this position has experience working in a residential sales channel and/or experience working in divisional or regional sales enablement roles.

Job Description

Key responsibilities:  

• Relationship building and Collaboration: Establish and foster relationships with key stakeholders across the organization. Become a trusted source of information for sales channel partners.  
• Creative problem solving: Drive continuous improvement in content strategy to solve complex business problems.  
• Navigating ambiguity and ability to take initiative: Take action with little information in order to take steps to move a project forward before having all of the answers.  
• Managing through change: Able to manage multiple projects of competing priority with shifting timelines while keeping partners informed.  
• Attention to detail: Accustomed to ensuring accuracy and completeness of highly detailed technical information.  

Core Responsibilities 

• Supports the creation and implementation of sales enablement tactics that inform, educate and enhance the understanding of the Company’s products, services and experiences. 
• Manages and implements sales enablement strategies that coach, foster and reinforce key sales and service behaviors that ensure the sales success of the Company’s products, services and experiences.   
• Creates content to be published to internal sales communications platform, Celestial. Works with key stakeholders to manage content review process and responsible for submission of intake to have content published to platform.  
• Develops comprehensive sales communications materials to ensure frontline sales teams have a deep understanding of the Comcast portfolio of internet products to include eligibility, availability, equipment requirements, and benefits of each service to drive sales behaviors.  
• Consistent exercise of independent judgment and discretion in matters of significance. 
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.  
• Other duties and responsibilities as assigned. 

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 
• Win as a team make big things happen by working together and being open to new ideas. 
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 
• Drive results and growth. 
• Respect and promote inclusion & diversity. 
• Do what's right for each other, our customers, investors and our communities. 

Disclaimer: 

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. 

Comcast is an EOE/Veterans/Disabled/LGBT employer. 

Skills

Change Management Strategies, Detail-Oriented, Managing Ambiguity, Personal Initiative, Relationship Building, Team Collaboration

Compensation

National Pay Range: $90,370.87 USD-$211,806.72 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.