TITLE: Analyst Collection (LATAM)

LOCATION: Shared Service Center (Guadalajara, MEX)

REPORTS TO:  Sr. Analyst Collection (LATAM)

Ingredion is hiring an Analyst Collection (LATAM) responsible for managing the LATAM SSC’s accounts receivable process by:

• To perform on time effective collections activities of past due accounts in order to meet the departmental objectives.
• Process, investigate and post payment data for LATAM customers, through SAP software against open items on customer accounts.  Provide backup documentation to other Analysts Collection handling the account.
• Responsible for investigating and resolving any payment discrepancies and reconciling customer accounts in a timely manner.
• Execute all cash apps of LATAM customer accounts in SAP, conciliated with customers in order to avoid any demurrage triggered in entry mistakes. 
• Responsible for investigating deductions/overpayments posted on LATAM customer account(s) and reconcile with internal/external customers to final resolution on time to avoid invoices delinquencies.
• Follow up the exceptions and Invoices delivery, actualizing any operational change requested by customers.
• Actively participate in a training rotation for the 4 responsibilities within the collection cells (Cash Collections, Cash Apps, Reconciliation and Exceptions / Invoices Deliveries)
• Special projects assigned by the Collection Manager.

As an Analyst Collection (LATAM) your responsibilities will include:

Business:

• Perform timely and effective collections of past due accounts to expedite payments from our customers in accordance with the terms of sale granted and within the policies of the company, in order to meet the corporate objectives with the goal of reducing our DSO (Days Sales Outstanding) and maximizing profit by keeping slow collections at a minimum.
• Process, investigate and post payment data for LATAM through SAP software against open items on customer accounts.
• Timely advise to the Collection Sr. Analyst / Collection Manager / Credit Sr. Analyst of any bad credit risk.
• Provide backup documentation for customer short payments / over payments to Collection Sr. Analyst(s).
• Execute the daily application of payments against customer accounts receivable sub-ledger so it is performed in a timely and accurate manner
• Maintain actualized all the credit documents, notes and collection following in the customer account at ACT! and forward any documentation / information request to the internal requestor.

Agility and Innovation:

• Reconcile/investigate overpayments and short payments on customer accounts with internal departments (sales, billing, customer service, plants etc.) to final resolution.
• Provide supporting document information of discrepancies for a quick resolution and ensure the organizational accounting integrity of our customer accounts.
• Ensure individual account integrity through the research and reconciliation of account discrepancies.
• Timely communication with customers and/or Sr. Collection Analyst(s) in regards to cash application issues.
• Perform effectively and timely the uploading of all the information and documents requested by customers at their portals.

Relationships and People:

• Work with the Credit Sr. Analyst / Collection Manager to minimizing potential losses due to bad debts.
• Maintain good relations with the Sales personnel and customers when dealing with past due accounts in order to maximize sales, minimize potential losses due to bad debt, while at the same time strengthening and retaining customer’s goodwill and business and improve customer’s payment performances.
• Keep effective communication with Collection Manager and Credit Sr. Analyst on collection issues as they arise.
• Advise Accounting and Treasury of miscoded wire payments.
• Keep effective communication with Collection Sr. Analyst and Collection Manager on daily cash application.

The Analyst Collection (LATAM) position is well suited for you if you have:

• Ability to work with minimum supervision.
• Proven organizational/negotiation/communication skills.
• Function as a team player.
• Strong multitask skills.
• Self-motivated and results oriented individual.
• Ability to handle pressure in a fast-paced environment.
• Demonstrated ability to identify issues, develop solutions and make recommendations to resolve problems and take advantage of opportunities.
• Possess good listening and customer service skills.

Qualified candidates will have:

• College Degree in Business, Accounting, or equivalent
• 1-2 years’ experience in collections, deduction management or cash application of accounts required.
• Working knowledge of A/R and collection department operations.
• Process oriented with attention to detail and follow-up; accurate and proficient data entry skills.
• Strong problem solving skills with a proven record of initiative.
• Experience establishing and maintaining effective relationships with customers, sales professionals and inside support staff.
• Proficiency with Microsoft Office Software applications (Excel, Word, etc).
• High multitask proven proficiency.
• English / Spanish ; Brazilian Portuguese (mandatory)

Relocation Available:

No