Job Posting Title

Manager, Air Traffic Operations - Airports

Job Category

FIR Service Delivery

Language Requirements

English / Anglais

Flexible Work Agreement Type

On site / Sur place

Posting End Date

2024-11-05

Job Grade

L2 Zone B

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

Reporting to the Director, Airport & Flight Information Services, the Manager, Air Traffic Operations (MATO) – Airports is responsible for overseeing site operations in the Toronto FIR. Responsibilities include resources planning, including human, financial, and material resources to ensure a safe and proper level of service is delivered at airports throughout the FIR. The MATO-Airports is accountable for multiple sites and ensures site personnel and stakeholder relations are managed in a consistent manner, in accordance with ATSAMM, MATS, CARs, and company direction.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Lead a team of Site Managers and employees by creating a collaborative environment that provides its employees direction, continuous learning, development, and commitment to a common vision and shared values.
• Establish goals, objectives, and performance indicators to support Corporate and Operations strategic goals, as well as provide periodic reporting to the Director, Airport & Flight Information Services with corrective actions to improve operational performance.
• Ensure the safety, service, and quality of airport services provided across the FIR in collaboration with the Site Managers, ATS Learning Delivery, and ATS Standards by:
  • Providing oversight of quality assurance at the sites in accordance with the IQA program processes and work instructions.
  • Oversight and reporting on corrective action plans to address any site deficiencies in accordance with the SMS program.
  • Identifying trends in local service delivery to improve safety and service.
  • Being accountable for Site Manager plans and implementation of facility maintenance, as well as ATS technologies that contribute to resource and service improvements.
  • Ensuring consistent and maximum use of existing technology and procedures to improve safety, efficiency, and training success.
  • Participating in the implementation of outcomes from FIR-wide aeronautical studies to ensure proper level of service.
  • Being accountable to ensure Site Managers maintain site OSH, site security, and hazard prevention programs and services.
  • Being accountable at the FIR site level to plan, train, and manage the development and delivery of Emergency Response Planning and Business Continuity Planning.
• Be accountable for Site Manager budgetary plans and forecasts based on operational and resource requirements and priorities.
• Develop and maintain strong relationships with the FIR, advocating for an engaged and motivated workforce, building skills to leverage capabilities of diverse groups of individuals, and maintaining a collaborative and effective Employee Relations working environment.
• Be fully accountable for Site Managers’ performance of Human Resources and Labour Relations responsibilities.
• Support ATS Standards by ensuring all managers use national standards and common platforms to ensure staff meet all licensing, medical, and proficiency requirements as required for their positions.
• Support ATS Learning Delivery through proper engagement to ensure site UQTPs align with national commonality and standards and are delivered consistently as approved.
• Proactively monitor and respond to customer needs and coordinate a common regional response that conforms to national guidance.
• Build and manage relationships with key internal and external stakeholders, including airport operators, Transport Canada Regional Inspectors, Environment Canada, aviation users/customers, and local union representatives.
• Represent NAV CANADA on external working groups, committees, meetings, and forums as and when required.

What you bring:

Education:

• Has or has held an ATS license or certificate or has obtained an equivalent level of knowledge through extensive management experience in an operational aviation environment.

Experience:

• At least 10 years of relevant experience in the industry with at least 5 years of related supervisory/management experience of diverse and sometimes physically remote teams.
• Proven leadership experience demonstrating the skills required to manage people, processes, and information in an operational environment.
• Demonstrated experience in managing a budget and related financial processes.

Knowledge:

• Knowledge of Air Traffic Management.
• Advanced knowledge and understanding of the infrastructure of the Air Navigation System.
• Strong understanding in the operation of remote site management and meeting tools (i.e., electronic virtual tools).
• Knowledge of operational policies, standards, procedures, and techniques.
• Knowledge of operational systems and equipment.
• Advanced knowledge and understanding of Human Resources and Labour Relations policies and procedures as well as various collective agreements.
• Understanding of the strategic planning, change management, and project management processes and principles.
• Good understanding of operational training needs and delivery.
• Knowledge of ICAO and body of rules and regulations with emphasis on a designated FIR.
• Knowledge of Airline Operators organizational structure and operating procedures.

How others describe you:

• Ability to motivate, influence, and direct staff.
• Proven analytical and problem-solving abilities.
• Good presentation and public speaking skills for internal and external communications.
• Effective oral and written communication skills.
• Good time management and judgement to prioritize the delivery of Site Services when multiple demands exist.
• Solid relationship management and performance management skills.
• A change leader with demonstrated resilience and the ability to influence, persuade, and negotiate.
• Good interpersonal skills with exceptional customer service orientation.
• Organization and resource planning skills with good judgement to match resource availability to demand.
• Demonstrated ability to mentor/coach managers and staff on operational matters, training, and effective interpersonal relationships.
• Financial acumen including budgeting and forecasting, accounting methods, customer fees and service levels, and revenues versus operating costs and capital.
• Business acumen (includes NAV CANADA’s business and operational mandate, and strategic objectives).

Working Conditions:

• This position is based at the Toronto ACC and is classified as an onsite position. This position is not eligible for a flexible work arrangement.
• Occasional travel required.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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