Manage inbound sales requests received via web, email, and phone.
Research targeted leads and accounts to identify decision makers, understand need and buying cycles, and enable effective sales follow-up.
Cold-call prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage.
Answer existing customer queries and spot opportunities for future sales.
Set up and deliver sales presentations, product/service demonstrations and other sales engagements.
Retrieve customer feedback and share insights of lessons learned throughout the customer engagement cycle that will contribute to improving offerings, positioning, customer engagement process, customer experience, sales outcomes.
Obtain thorough knowledge of company’s solutions and corporate/market value to identify and drive qualified leads.
Collaborate with supervisor and sales teams to determine sales strategies and approaches.
Engage current customers through telephone and email to maintain relationships and increase potential add-on products and services.
Maintain and update internal Customer Relationship Management (CRM) system to accurately track all relative customer data, business insights, and record of interactions.
Ensure follow-up and management of database of prospective and current customers.
Maintain and organise database reports on a daily, weekly and monthly basis to deliver to necessary team members.
Understand and present product/services features, quote prices, credit terms and sales order process.
Assist and create quotes and RFP responses to potential clients.