Invisors, a Workday Deployment and Support Partner, seeks an enthusiastic Customer Success Manager to join our team. The Customer Success Manager will be responsible for ensuring customer satisfaction and success within their support client’s portfolio. The ideal candidate will have experience in customer success or account management, as well as knowledge of Workday HCM and/or Financials. 

Responsibilities: 

• Manage client partnerships throughout the engagement, develop an understanding of the customers business needs and objectives, and lead discussions about renewals or change orders where necessary 

• Develop and maintain knowledge of Workday products and services, and leverage this expertise to help guide customers in maximizing their Workday investment alongside the account architect along with Roadmap development 

• Serve as the escalation point for assigned customers throughout their Workday support contract engagement, from structured pools to defined outcome projects 

• Develop strong partnerships with customers, ensuring their satisfaction and success with Invisors’ Workday support services 

• Proactively identify and address potential issues, risks, or roadblocks that may impact customer success 

• Collaborate with the project team to ensure the successful delivery of scoped work and contract terms – including Tenant assessments, defined outcome projects, and strategic pool support 

• Provide regular status updates to customers and internal stakeholders, manage escalations, accountable for the financial health of projects 

• Continuously seek feedback from customers and identify areas for improvement in Invisors’ delivery of Workday deployment services 

• Serve as a customer advocate within Invisors, representing the voice of the customer in internal discussions and decision-making processes 

• Facilitate Account Strategy discussions with Workday and Invisors stakeholders to ensure we are providing customers with the best possible outcomes 

Requirements: 

• Bachelor's degree or equivalent work experience 

• 3+ years of experience in customer success, account management, or related customer-facing roles 

• Experience with Workday HCM and/or Financials or technology platform strongly preferred 

• Familiarity with CRM system and other project management tools 

• Excellent communication, interpersonal, and relationship-building skills 

• Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment 

• Proven ability to build and maintain strong customer partnerships and deliver high levels of customer satisfaction 

• Ability to identify and mitigate project risks, and to proactively communicate potential issues to customers and internal stakeholders 

• Ability to think strategically and work with customers to find solutions to their individual needs while considering key stakeholders needs 

• Demonstrate ability to work independently and as part of a team, with a focus on achieving shared goals