Lead Product Manager, Telco International Expansion

What you can expect

At Zoom, you’ll help shape and execute our vision to elevate the global telecom network and services. You’ll lead our international strategy and deliver the most delightful communications experience to customers around the world. This role offers the opportunity to collaborate with other product managers to build a large global telephony and messaging network, creating impactful and innovative solutions.

About the Team

Our team is focused on expanding Zoom’s global telecommunication capabilities, ensuring seamless communication for users across diverse markets. We are passionate about building scalable and reliable telecom services that cater to the unique needs of local and global customers. Our focus is on delivering these solutions while maintaining the simplicity of SaaS products. We work closely with cross-functional teams to drive the growth and success of Zoom’s telephony and messaging offerings.

Responsibilities:

• Creating next-generation global telecom capabilities that provide the best experience for local markets.

• Leading the global expansion strategy to make telecom services available worldwide, with the simplicity and ease-of-use of SaaS services.

• Driving capabilities that fulfill local regulatory requirements and acting as a thought leader in developing best practices with the regulatory team and regulators.

• Collaborating with the operations team to build the right infrastructure that offers the highest level of reliability, quality, and cost-effectiveness.

• Driving a platform-centric approach to product development by defining scalable service capabilities through APIs and frameworks

• Developing relationships with the supplier and partner ecosystem to connect with the global telecom network.

• Creating functional and delightful experiences for internal operations and regulatory teams responsible for delivering complex telecom services.

What we’re looking for:

• 10+ years Product Management experience.

• 5+ years Telecommunications and/or UCaaS experience.

• Have launched or managed products at SaaS pace.

• Have telephony and network experience - knowledge of SIP, H.323, UDP, and VoIP standards.

• Recognize that speed is everything, but prioritizing the right thing is equally important - you appreciate delivering impact quickly.

• Have a certain level of exposure to APAC / MEA market would be critical (as in this case).

• Have been in a prior product management role.

• Network background + carrier relationships + telco regulatory chops.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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