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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Why Choose Us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

 We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

 At the American Red Cross, your uniqueness can shine! 

What you need to know: 

As a Tech Support Analyst, you will install, troubleshoot, and repair software and/or equipment. You will solve user's routine to moderately complex problems with network or applications software. In this role you will provide support, development and/or leadership guidance to employees in the Maryland area and volunteers.

This is an onsite/in office role in our office at 4700 Mount Hope Drive, Baltimore, MD 21215.  You will travel to other locations in the Maryland and DC area to provide IT support as needed.

This is an hourly, full time position and eligible for benefits.

Qualified candidates must be authorized to work in the United States.  The American Red Cross does not sponsor employment visas.

 
Where Your Career is a Force for Good: 

• Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical
• Support for moderately complex issues as needed.
• Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods.
• Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.
• Prepare metrics, activity and progress reports regarding projects, tasks, and operations.
• Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements.

What You Need to Succeed:
Education: Bachelor's degree required. Information Systems, Computer Science, or related field preferred.
Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required.
Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to
effectively prioritize and execute tasks efficiently. Ability to work on a team.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s
minimum education and general experience years combined (Management experience cannot be substituted).

Benefits For You:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

•  Medical, Dental and Vision Plans

•  Health Spending Accounts & Flexible Spending Accounts

•  PTO + Holidays

•  401K with 5% Match

•  Paid Family Leave

•  Employee Assistance

•  Disability and Insurance: Short + Long Term

•  Service Awards and Recognition

*LI-POST
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Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here:  Summary of Rights