Exempt/Non Exempt:

Location Details: This is an in-office, full-time position. *Please note this position is not hybrid and will report to a fleet location every day.* 

Position Schedule / Shift: 7-day, multiple shift operation which may require “on call” duty at times. 

Position Summary:  

The Fleet Supervisor leads daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer-focused service delivery. This role is responsible for recruiting, coaching, and developing technicians while maintaining workforce readiness, fleet quality, and regulatory compliance. The supervisor oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals. Success in this position requires strong leadership, problem-solving, and communication skills in a fast-paced environment. This is an excellent opportunity for a hands-on leader passionate about driving team performance, safety, and exceptional customer service. 

Key Responsibilities: 

• Tows vehicles, when needed  

• Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators  

• Resolve escalated service problems     

• Maintain productivity standards for the team  

• Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies  

• Maintain facility in a safe, clean and orderly fashion  

• Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information  

Qualifications: 

Required 

• High School Diploma or equivalent (GED). 

• Valid state driver’s license with an excellent driving record and ability to drive day/night and for extended periods. 

• Ability to pass and maintain DOT physical certification. 

• Leadership experience with a proven ability to achieve results through others. 

• Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience. 

• Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution. 

• Strong safety awareness, decision-making, problem-solving, interpersonal, customer service, and communication skills, including training and presentations. 

• Ability to prepare cost, expense, and budget reports. 

• Proficiency with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment. 

• Ability to work effectively under pressure and respond quickly to changing conditions. 

• Knowledge of towing procedures, budget preparation, and roadside assistance operations. 

Preferred 

• College level coursework in Business Administration or a related field  

• Previous Service Technician experience  

• Solid mechanical background and understanding of automotive repair  

• Familiarity with area streets and landmarks  

Work Environment:  

Works in a temperature-controlled office environment, warehouse or field; exposure to road hazards and temperature extremes when driving.  Occasional (up to 30% of work time) lifting, pulling and pushing.  

Compensation & Benefits Overview: 

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). 

Compensation 

• Hourly rates starting rate is $25.50 per hour (rate may vary by location and experience) 

• Overtime opportunities paid at time-and-a-half. 

• Fully paid training to help you build the skills needed for success. 

Benefits 

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. 

Health & Wellness 

• Medical plans with multiple coverage options, including HSA eligibility. 

• Prescription drug coverage. 

• Dental and vision benefits. 

• Employee Assistance Program (confidential support services). 
   

Financial Protection & Insurance 

• Company-paid basic life insurance. 

• Optional supplemental life insurance and dependent coverage. 

• Short-term and long-term disability coverage. 

• Critical illness, accident, and pet insurance options. 
   

Retirement & Savings 

• 401(k) plan to support long-term financial goals. 

• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. 

• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. 

• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. 

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. 
   

Time Off & Leave 

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. 

• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.  

• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. 

• Paid Holidays:  

• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. 

• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. 

• Paid leave programs, including parental, bereavement, jury duty, and military leave. 

Career Growth & Education 

• Tuition assistance (up to $5,250 annually; 80% covered by ACG). 

• Professional certification support with 100% reimbursement for eligible programs. 

• Opportunities for career development and advancement. 
   

Additional Perks 

• Complimentary AAA membership with roadside assistance and travel discounts. 

• Adoption assistance program. 

Job Posting Period: This position is expected to remain posted through October 8, 2026; however, it may close at any time once a qualified candidate pool is identified.