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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position focuses on problem resolution by interfacing and communicating with internal and external customers. He/She prepares, consolidates, and audits various billing reports; maintains customer records and ensures systems are updated accordingly; analyzes source documents and reviews records for accuracy; distributes workload among associates and acts as a resource to assist in resolving their issues/questions. This position performs under broad guidelines.

Responsibilities:

• Organizes root cause analysis of systematic and procedural abnormalities causing customer rating and billing errors.
• Develops, implements, assigns, and monitors action plans to ensure account problem resolution.
• Identifies system and procedural opportunities to improve implementation efficiency and increase accuracy.
• Identifies individual associate training needs.
• Audits work performed by associates for accuracy and completeness.
• Responds to customer inquiries as needed.
• Communicates with internal and external customers concerning domestic and international complex issues.
• Participates in projects as directed by management.
• Prepares WOC and KPI to be reported to Management Team.

Qualifications:

• Proficient in Microsoft Office products, especially Excel
• Strong organizational, time management, analytical, and problem solving skills
• Excellent written and verbal communication skills
• Ability to multi-task in a fast-paced environment
• Experience with detailed research and analysis of a complex nature where established procedures may not exist
• Prior billing experience - Preferred
• Knowledge of multiple products, services, and business units - Preferred
• Bachelor's Degree in Business related field - Preferred
• Proficient English skills (80%)

Employee Type:
 

Permanent

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