Application Tech Support Practitioner

Posted:
12/9/2024, 3:24:38 PM

Location(s):
Karnataka, India

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
IT & Security ⋅ Software Engineering

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SailPoint IdentityIQ
Good to have skills : Java
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduate

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in SailPoint IdentityIQ and Java to accurately define and resolve client issues. Roles & Responsibilities: - As a SailPoint Developer on the Technical Devops Team your responsibilities include: - Coding and developing by applying and design/code best practices - Completing specific technical Production Service Acceptance (PSA) deliverables - Creating and completing work tasks in Azure DevOps (ADO) - Participating in scrum refinement meetings by asking clarifying questions in order to provide accurate estimates - Actively participating in all Scrum ceremonies - Raising risks and issues and identifying mitigation plans - Awareness of various security products, IDAM products, execution methodologies and processes - Must possess the technical/functional skills necessary to understand and manage consulting as well as system integration project engagements Professional & Technical Skills: - SailPoint Identity and Access Management (IIQ) - JAVA, J2EE development with SailPoint - XML Beanshell -SAML -LDAP concepts - Quick Learner - Must To Have Skills: Expertise in SailPoint IdentityIQ. - Good To Have Skills: Proficiency in Java. - Strong understanding of software/application/cloud tech support. - Experience in accurately defining and resolving client issues. - Exceptional communication skills for effective collaboration with cross-functional teams. - Ability to stay updated with the latest advancements in SailPoint IdentityIQ and Java. Additional Information: - The candidate should have a minimum of 7.5 years of experience in SailPoint IdentityIQ. - The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.

Graduate

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing