At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This role sits within ABB’s Robotics business, a leading global robotics company. We’re entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.  By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

JOB PROFILE SUMMARY

Customer relationship maintenance, business strategy execution. Develop business opportunities with customer cross different LOBs and co-work with GSC and in-region team as to generate the working model and support the business could be landed and grow sustainable globally.

ROLES & RESPONSIBILITIES

CORE RESPONSIBILITIES

Client Relationship Management 

• Serve as the primary point of contact for global key accounts (GKAs), nurturing long-term partnerships and ensuring client satisfaction. 
• Regularly engage with clients to understand the business needs, the process and automation trends, and operational challenges. 
• Handle escalations (e.g., logistics delays, compliance issues) and resolve disputes to maintain trust. 

Sales & Revenue Growth

• Deliver assigned volume and margin targets by implementing tailored commercial strategies. 
• Identify cross-selling/upselling opportunities (e.g., new service offerings, localized solutions) . 
• Monitor market trends and competitor activities to adjust account strategies. 

Strategic Planning & Execution

• Develop and execute joint business plans with GSC & in-region operational team, aligning global and local objectives. 
• Collaborate with internal teams (GSC, R&D, in-regional team) to meet client-specific requirements. 
• Lead pricing negotiations and contract development for high-value deals. 

Data Analysis & Reporting

• Prepare forecasts, performance reports (monthly/quarterly), and profitability analyses. 
• Use sales tools (e.g., SAP, Salesforce) to track account health and sales pipelines. 

LICENSE TO OPERATE / CORE VALUES

• Demonstrates ABB’s core values and group safety and integrity standards and acts accordingly.
• Implements and ensures compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area.
• Ensures adherence to all relevant internal and statutory regulations and policies.
• Ensures integrity and compliance with ABB values and ethics in all activities.
• Demonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks.

JOB SKILLS & QUALIFICATIONS

• Bachelor’s degree with a minimum of 5 years of experience in consumer electronics, preferably with engineering background and non-Chinese citizen.
• Willingness to global travel (50-70%)
• Understanding of engineering requirement and going through the NPI build for C1 case, being adaptable for market dynamics and keep agile and adaptive attitude.
• Fluency in English (mandatory); additional language (e.g., Mandarin) is a plus.
• Strong customer relationship skills; Exceptional analytical skills, cross-cultural collaboration capability; problem-solving and leadership abilities.