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Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations.

JOB RESPONSIBILITIES 

Funeral Director

• Arranges and conducts funeral services in accordance with the family’s desires, expectations, and spiritual beliefs.
• Discusses family’s wishes, funeral options, services, products, and pricing with deceased family.  Identifies and communicates special veteran or recognition benefits. 
• Executes funeral services contracts and documents in accordance with provincial and federal laws.
• Through community and non-profit involvement, retains heritage, increases good will, and indirectly increases market share.
• Additional responsibilities associated with Funeral documents, arrangements, services, and post family care.

Financial Management

• Work with Location Manager to develop annual business plan and budget as well as financial, production and revenue goals. 
• Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management. 
• Understand industry finances, how daily activities affects financial outcomes.  May approve expenditures and invoices including overtime. 

Operations   

• Assist the Location Manager with the day-to-day activities ensuring on-time services that exceed client family expectation. 
• Identify barriers, encourage ideas, and recommend improvements.
• Assure the location’s operating practices comply with applicable federal & provincial regulations and Company policies.
• Manage frontline supervisor’s responsibilities, expectations, and accountabilities.  Make decisions that support and reinforce the company’s market strategies, values, and goals.
• In absence of the Location Manager, full fill appropriate daily responsibilities and decision-making.
• Additional responsibilities as requested or assigned.

People Development

• Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.
• Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibilities for staff.  Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps. 
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.

Postal Code: P9N 1G7

Category (Portal Searching): Operations

Job Location: CA-ON - Kenora