About euNetworks and expansion of our operations to Sofia

euNetworks is a critical bandwidth infrastructure provider, a specialist in connecting data centres and critical locations across Europe, and a leading cloud connectivity provider. We build and invest in city and long haul fibre networks and today we own and operate deep fibre networks in 18 cities, with a long haul network spanning more than 66,000 kilometres.

Headquartered in London, with our team of over 400 people located across 8 European countries, we’re excited to be expanding our business to Sofia, our eighth office location. We’re opening a new office and building a team in Bulgaria as we lay the foundations for the next phase of our growth. It’s an exciting time to join euNetworks and our new team will be pivotal to our growth.

We’re developing a new customer centre of excellence in Sofia – an important next step in how we support our existing and new customers. euNetworks serve, support and partner with some of the most discerning users of connectivity in the world – from hyperscalers, cloud service providers, data centre operators, telecom and mobile operators, to media broadcasters and enterprises across a range of sectors. Our customer base is at the centre of technological transformation and we’re building and investing in our networks to support them.

As well as a fantastic opportunity to interact and learn from so many of these large organisations in our customer base, joining euNetworks as we continue our journey offers new Sofia employees great training and development opportunities and being an important part of a multi-functional team spanning the European continent.

The Role

euNetworks is looking for a Commercial Account Manager to be part of our successful enterprise sales team. You will own a portfolio of existing customers, developing your relationships to grow the account through cross selling.  You will also manage and protect existing revenues by building relationships with key stakeholders and ensuring high levels of customer satisfaction.

You will proactively schedule and conduct structured remote meetings with your customers to review account performance, identify growth opportunities and ensure achievement of clearly defined KPIs.

This is a diverse and challenging sales role where attention to detail and an overriding passion for building inspiring customer relationships are needed, along with a positive "can-do" attitude towards the daily demand to multi-task.

As your understanding of the company and its product offerings deepens, there is ample room for career advancement, presenting exciting prospects to transition into a more senior role within the sales organisation.

What will you be doing?

• Manage and develop existing client accounts, establishing yourself as a trusted advisor and go-to person. 
• Upselling and cross-selling to existing customers in addition to developing new business opportunities to meet sales targets.
• Understand client needs and propose solutions and quotes to meet those needs.
• Manage and grow existing customer revenue by minimising churn, securing renewals and delivering against monthly and quarterly KPIs.
• Manage client accounts, ensuring customer satisfaction and addressing issues promptly.
• Develop customer relationships through excellent communication and understanding of their business.
• Reactively manage all inbound queries such as quotes, service and billing.
• Maintaining a deep understanding of the euNetworks products and services.
• Keeping up-to-date with industry trends and competitor offerings
• Keeping accurate records of client interactions via our CRM system
• Collaborating internally and championing the customer to enhance the overall customer experience.
• Lead generation using campaigns and social media to promote products to existing and new customers.
• Accurately forecast revenue and maintain a healthy sales pipeline aligned to business targets.
• Drive customers onto the portal, ensuring we are actively demoing Pathfinder and the wider environment. Customer adoption is critical.
• Develop ADP Lite plans for your growth customers and present progress against these plans to the management team on a quarterly basis.
• Maintain a minimum qualified pipeline coverage ratio of 4× the quarterly revenue target to ensure consistent target attainment and revenue predictability.
  
  

Team structure: You will be providing guidance and support to Sales Administration, graduates and sales trainees. You will receive guidance and support from Account Managers and Directors, Sales leaders and other relevant stakeholders i/e Sales Engineering, Sales Operations, Bid Management

What do we want from you?

Required

• Fluent written and spoken English and German are essential. Additional European languages are beneficial.
• Proven sales experience with a track record of achieving targets and revenue growth objectives or a proven ability to deliver excellent customer experience and develop positive relationships.
• Ability to communicate via digital media (zoom, email etc).
• Experience and passion in delivering excellent customer satisfaction.
• Energy and ambition for personal development.
• Time management and problem solving skills
• Ability to manage performance against defined KPIs in a target-driven sales environment
• Experience in conducting structured virtual commercial meetings with decision-makers and stakeholders.

Desired

• Experience as an account manager or relevant sales function with direct responsibility for revenue growth, preferably handling international accounts.
• Experience in the telecommunications or network services industry
• Experience with CRM software (Salesforce preferred but not required).
• Apprenticeship or Degree in business, marketing or related field, or similar competency.
  
  

If this position is of interest but you don’t think you meet all of the criteria listed, please consider applying still. euNetworks looks to recruit people with the right attitude, potential and ambition and for the right candidate, we will provide further training and support to enable you to develop in the role.

What can we offer you?
We’re a multi-faceted company that has been consistently growing for over 10 years but we remain committed to our company values and hiring people who want to be part of the team and make a contribution.

We invest in our people by offering a range of benefits and development opportunities that are shaped to fit each of the countries we operate in.

Our Family Friendly Policy delivers enhanced and inclusive parental benefits that can viewed here. For more detail on our bonus system, holiday allowance and other leave entitlements contact us directly at [email protected]

Our Love To Learn initiative delivers focused company wide training sessions across a range of skills, suitable for every role and level. These are complemented by individual training and progression plans. We partner with industry specialists to offer comprehensive mental wellbeing support and training.

We offer early career opportunities including apprenticeships, internships and an established graduate programme.

Please let us know if you have any accessibility requirements or questions to assist you through the selection process and your decision making.

Diversity, Equity and Inclusion
Our company values drive our behaviour and form the basis of how we operate our business, work as a team and as individuals. We respect and trust one another and all of our stakeholders. We embrace diversity and inclusion in all that we do. Building a diverse, equitable and inclusive culture is a priority at euNetworks.

We strive to ensure a welcoming environment, where everyone can provide equally respected input, in a safe place, judgment free. Our employees work together through our ‘You Belong Here’ initiative to deliver meaningful developments and programs for the benefit and inclusion of all.

We are proud to be an equal opportunity employer and seek people looking to build a long and meaningful career at euNetworks. We commit to providing each individual with the support, continued learning and the tools to achieve their goals and an environment in which they can thrive.