About the Role:

Grade Level (for internal use):

08

The Team: The S&P Global Market Intelligence Content Customer Service Team (CCST) is committed to delivering exceptional and timely customer support across various teams, resulting in improved NPS scores. This proactive team addresses customer concerns related to data collection and curation methods, aligning with Accuracy, Timeliness, and Comprehensiveness goals. Within the DOI cluster, the team offers client support for Private Equity, Investment Management, Public Ownership, and Transactions verticals.

 

The Impact: Your role entails addressing client inquiries within Transactions dataset, comprehending their needs, and delivering optimal solutions. You will be working closely and collaborating with Level-I client support, data operations, data management, and product management to provide superior customer experience. If you possess innovative ideas and a strong inclination towards achieving top-notch customer satisfaction, we invite you to join us. Aligned with our data strategy, we are bringing our core customer query processes, traditionally sitting under individual datasets, under one roof!

What’s in it for you:

 

Primarily responsible for day-to-day collection and validation of data related to Transactions. Once strong fundamental understanding of the dataset and proficiency at workflows is developed, this role would require working with new talent to develop/enhance their skillset and working on process improvement projects including LEAN/automation projects that supports multiple SPGMI products and also an opportunity to venture into the field of data analysis and explore the world of Automation and Artificial Intelligence if have a knack for the same.

 

Responsibilities:

• High quality data collation, analysis, extraction and entering the data in work tools as per guideline specifications
• Understand the working of the dataset, be aware of the workflows and have strong working knowledge of work tools
• Deliver on predefined individual and team targets including delivering outcomes with quality and excellence.
• Provide input and ideas for new collection methods and product enhancements related to the dataset
• Work on projects as an when they come up and ensure that they are completed within the given time span maintaining the desired quality
• Troubleshoots problems or issues and provide support to the team
• Support team in enhancing the workflow/processes for department.
• Create tech expertise within department.

What We’re Looking For:

 

• MBA/ M.COM candidates with good academic track record
• Ability to multi-task and work in a team environment, while following flexible schedule to meet deadlines
• Well versed with secondary research sources

• Certification and working knowledge/experience in MS-office (Excel, Word, PowerPoint)
• Background in Finance or related fields is preferred

• Comfortable taking initiative and demonstrating resourcefulness
• Strong attention to detail and persistent approach to work
• Excellent communication skills, both written and oral
• Strong quantitative, analytical and interpretive skills
• Ability to conduct efficient thematic online research
• Knowledge of any database or automation tools would be an added advantage.
• Adaptability to working in any shifts

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)