Why Ryan?
Flexible Work Environment
Award-Winning Culture
World-Class Benefits and Compensation
Accelerated Career Path
Community Outreach
Mentorship Opportunities
Wellness-Centric Benefits
The Systems Administrator II maintains and manages server computing and storage platforms, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities.
Duties and Responsibilities, as they align to Ryan’s Key Results
People:
- Create a positive team experience.
- Receives cross training from other members of the Information Technology department.
Client:
- Proactive work status update to US / India liaison.
- Respond to client inquiries and requests from tax authorities.
Value:
- Proactively monitor and support all systems equipment and software to ensure high availability, including: servers, tape backups, UPS and printers.
- Maintain and support various Ryan applications, OS hardening, virus management services, server clustering.
- Supports critical server applications, including Microsoft® Exchange, mail gateways, and Web proxies.
- Maintains computer security.
- Maintains server computers, storage systems, and tape backup systems with current BIOS/firmware.
- Maintains server operating systems with current security patches.
- Restores user files as required.
- Contributes to the maintenance of the Information Technology department's disaster-recovery plan.
- Maintains server asset inventory and appropriate documentation.
- Cross trains other members of the Information Technology department.
- Performs on-call duties on a rotational basis.
- Contributes to efficiency improvements through process automation.
- Assists with other projects as needed.
- Support and assist the Help Desk and act as PC specialist when needed.
- Performs other duties as assigned.
Education and Experience:
- At least a graduate of IT Bachelor's degree
- Three to five years of related systems administrator experience.
- Knowledge of Rubrik backup and HPE Storage (Nimble and Alletra) is a plus
Computer Skills:
To perform this job successfully, an individual must have basic knowledge of Microsoft® Word and Access and intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.
Certificates and Licenses:
Windows Server, Microsoft® Exchange, EMC Storage and Active Directory certifications preferred.