Let’s start with the role

We are seeking a highly motivated and detail-oriented Backoffice Agent (Flemish Speaker) to join our team. The ideal candidate will be responsible for analyzing the results of BPO vendors to ensure the best customer experience and maintain a stable operational plan. This role involves supporting external functions, tracking current issues and solving problems by analyzing performance results.

• Collaborate with internal and external stakeholders to ensure excellent customer support;
• Participate in the Scrum process and monitor operational queues;
• Perform CSAT analysis, focusing primarily on promoters and passives, with occasional attention to detractors;
• Identify and highlight opportunities for process improvement;
• Conduct daily calls for alignment and improvement initiatives.

What you'll bring:

• 2+ years of experience in online customer service or BackOffice roles;
• Product knowledge will be considered an asset;
• Strong analytical and prioritization skills;
• Active listening skills;
• Proficiency in PC skills and MS Office, G-Suite;
• Advanced communication skills;
• Availability to work in shifts, including weekends and holidays (excluding night shifts);
• Fluency in Flemish and English.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• 👩‍⚕️ Private health insurance for you and your family;
• 💰 Monthly meal allowance;
• ⭐Developmental 360° feedback framework;
• 📚 Unlimited access to Udemy & continuous training.

#LI-Hybrid

#LI-PROMOTE