Posted:
10/9/2024, 5:19:13 PM
Location(s):
Kuala Lumpur, Malaysia
Experience Level(s):
Mid Level
Field(s):
IT & Security
Job Summary
Who We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
Focus of the Role
As a Network Technical Specialist, you will provide technical service, solutions, and support to the networks, infrastructure, products, and services supplied and operated by Telstra.
It’s a shift operational environment & 24/7
What We Offer
Flex appeal: choose where, when and how you work
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Other exciting applicable country-specific benefits to be shared as you progress
What You’ll Do
Telstra Infraco (International) - Assurance team provide support and services to our customers on IP and Managed Service Products.
Use domain knowledge and analytical thinking to provide support in the investigation of customer-reported incidents.
Operate within standard practices and procedures, with support/direction from more experienced team members/leaders to achieve team/project/mission and/or individual outcomes.
Understand the system architecture deployed and integrated with multiple providers and customers.
Coordinate and Control network changes to new networks and solutions seamlessly, with minimal impact on the customer.
Coordinate with all stakeholders to troubleshoot and resolve customer issues technically within provided SLA.
About You
Qualification in Engineering or related technical degree
3+ years’ experience in telecom or networking customer support handling issues over Level 2
CCNA certification is mandatory and CCNP certification will be added advantage.
On-site working experience handling network integration work.
Handled any sort of transmission network (Fiber Optics, Wireless, SAT, etc)
IP/MPLS troubleshooting experience
Understanding of SD-WAN networks.
Skills:
Implementing and troubleshooting networks and solutions
Ability to adapt transitioning to new networks and solutions
Negotiate and able to work with all Resolver groups for customer network issues.
Ability to read and understand standard network topology/planning documents.
If you are looking to take the next step in your career, we want to hear from you!
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
Website: https://telstra.com.au/
Headquarter Location: Bundoora, Victoria, Australia
Employee Count: 251-500
Year Founded: 2000
IPO Status: Public
Industries: Asset Management ⋅ Credit ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ Personal Finance