IPCS UTK Control tower and EMEA Channel SP Program

Description -

About the role

This core position scope objectives:

• Install base refreshment project manager

• Work with regional focal for better UTK coverage and cost saving

• UTK Control Tower owner: E2E responsibility for improving UTK inventory management working with WW regional teams

• UTK IB Development management: Tableau BI tool for Indigo division and Power BI for PWI BI tool owner, creating reports and tools developments

• Lead role for EMEA Channel Spare part management (CSSP) responsible for designing Channel Parts Kit that delivers target customer service level via tight cooperation with HP regional service teams; for monitoring KPI performance in conjunction with channels and taking required actions

• Support new AI strategy activities

Key responsibilities:

• Assure indirect customer service level for channel using service parts program with a tight cooperation with HP regional service teams

• Monitor regional service level KPI with the channels and initiate corrective actions

• Implement E2E channel package refreshes and returns with the channels, service, finance and WH partners

• Manage BI Tool for improved control and management of SUTK (smart up time kit) customers

• Lead role for enhanced parts management solutions Assure decision making based on UTK performance analysis

• Become a BI expert using Tableau and power BI

• Monitor regional UTK KPI with the regions and take required actions Assure on site parts management activity for end customers, following all relevant KPIs and corrective actions

• Create and implement BI Tool for improved control and management of our SUTK customers

• Perform trainings for regional focal points

• Proactively initiate improvement projects  

Education and Experience Required:

• Bachelor's or Master's degree in Business Management, Industrial Engineering, Computer Sciences, or equivalent

• PMP/PMI certification- preferred

• Typically, 4-6 years' experience

Knowledge and Skills:

• Communicate effectively in a cross-functional and multi-cultural environment

• Strong Analytical skills, logical capabilities, problem-solving and out of the box thinking

• Self-learning capabilities

• Very good presentation skills

• Project management experience - multiple projects simultaneously and priorities

• Proactive approach, innovative, open-minded, collaborative and a team player

• Excellent written and verbal communication skills; mastery in English

• 3+ years of experience in customer support, logistics or supply chain – an advantage

• 2+ years of experience in BI and automation processes – an advantage

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement