Posted:
11/12/2024, 5:19:37 AM
Location(s):
Charlotte, North Carolina, United States ⋅ North Carolina, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Sales & Account Management
Workplace Type:
Hybrid
What We Do:
iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.
For 25 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and more than 28 million activations, and are used by more than 370,000 professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.
How We Do It:
We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.
About the Team:
Our Enterprise Account Management team is responsible for driving revenue growth, client retention, and overall customer satisfaction within the North American telecom sector. We work closely with enterprise clients to understand their specific needs, tailor innovation B2B SaaS solutions and build long lasting partnerships. We are committed to staying at the forefront of the rapidly evolving telecom industry, enabling our clients to achieve new levels of efficiency and performance.
About the Role:
As the Vice President of Enterprise Account Management, you will lead a team to drive revenue growth, client retention, and customer success within North America’s telecom sector by redefining how we engage with longstanding enterprise clients and introducing innovative, value-driven approaches to client experience. With many clients already in place, this role will focus on elevating their engagement by developing strategies that prioritize collaborative, solution-based partnerships.
This role may be a great fit for you if you hold deep telecom expertise, experience leading C-suite engagements, and a proven track record in transforming client relationships. If you're eager to bring fresh, strategic ideas that align with our culture and growth goals—and to build long-term, impactful client partnerships—this may be a perfect fit.
Periodic travel throughout North America is required for this role.
What You’ll Be Doing:
What We’re Looking For:
What We Offer:
What is an iQer?
An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!
If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda—you’re an ally to your colleagues and the community.
The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.
Want to Join the Team?
If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are a hybrid work environment, remote and in-office for all employees in an office city.
You can view our privacy policy at https://iqmetrix.com/legal/internal/employee_job_applicant_privacy_policy.
Website: https://www.iqmetrix.com/
Headquarter Location: Vancouver, British Columbia, Canada
Employee Count: 251-500
Year Founded: 1999
IPO Status: Private
Industries: Business Development ⋅ Information Technology ⋅ Software