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What We'll Bring:

The primary objective of this position will be to support training for consumer support contact center operations in the GCC.

What You'll Bring:

• Delivers new hire training programs to new employees within operations.
• Incorporates learning objectives, activities and assessment into all training facilitations.
• Provides training to operations teams as TUCI products implement new features
• Provides training to operations teams in support of process/policy changes
• Continues to act as a point of contact for representative coaching, furthering representative development.
• Identifies new areas of opportunity for training and works with subject matter experts to develop and deliver training materials.
• Develop and update training materials to be current with operational needs and policies.
• Represent training team on Enterprise Operations projects.

Additional projects and duties as assigned.

Impact You'll Make:

• Bachelor’s degree preferred, but not required.
• 2-5 years of training delivery experience/background in a training role.
• 1-2 years of training experience with voice, data, or chat contact center agents
• Background in training in a classroom and/or a virtual environment.
• Comfort level with general technical concepts and training of these concepts.
• Proficient in Microsoft applications including PowerPoint.
• Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
• Strong attention to detail.
• Quick to learn, with a goal of becoming a SME on an all processes.
• Comfortable presenting and training groups on average of 15-25 people.
• Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training has been completed.
• Holds trainees accountable and assists in nesting phase of training development.
• Ability to maintain focus, flexibility, and organization.
• Comfortable working in fast-paced environment.
• Ability to identify gaps in representative knowledge, skills, etc.

Availability to work during U.S. business hours

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Specialist I, Consumer Training