Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Plano, TX location in the Neuromodulation Division.  Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

As the Sr Manager, Technical Services & Product Performance Group you will manage the day-to-day compliance with applicable domestic and international regulations and activities related to technical services, complaint handling, Medical Device Report (MDR) submissions, and associated physician follow up. Provide functional management for the team, including goals, projects, feedback, coaching, and performance reviews. Identifies technical, tools, facility and other physical resources required by the team and obtains appropriate resources. Drive optimization and execution of business processes and tools related to technical services, complaint handling, submissions to competent authorities and related processes. Exercise independent judgment in planning and organizing work; monitors and drives performance and reports status. Assure that the quality of services meets internal and external customer requirements. Promote the process of continuous quality improvement and coordinates solutions for technical and personnel issues. Resolves complex regulatory problems and issues. Ensures employee compliance with product division policies, procedures and practices.  

What You'll Work On

• Accountable for staff development; critiques, instructs, mentors, evaluates, and coaches. Accountable for performance of subordinates. Maintains a safe work environment and a strong customer focus. Models optimum leadership competencies to inspire an energized, empowered and accountable work force.

• Creates an environment that consistently fosters employee understanding of quality and motivates all employees to actively participate in the process of continuous quality improvement.

• Responsible for quality and accuracy of information provided to regulatory bodies, internal stakeholders, and clinicians.

• Identifies and implements proactive strategies and metrics to ensure timeliness of reports to regulatory agencies and competent authorities. Seeks out and implements ways to accomplish higher quality deliverables more efficiently. Tracks and ensures timely review of a high volume of complaints and regulatory reports.

• Collaborates with commercial teams by providing data, answering questions, and acting as an advocate for the patient experience.

• Responsible for quality, comprehensiveness, and timeliness of the Technical Services team, including contact with patients, physicians, MRI centers, and other customers as needed.

• Hires and retains a diverse, highly qualified staff and provides ongoing performance feedback. Maintains a safe and professional work environment.