Compensation Type: Hourly

Compensation: $18.50

The Specialist, TRIO & Special Projects, provides customer service to all TRIO program participants and those who enter the TRIO space. This position assists stakeholders in person, by phone, via email, and through virtual appointments. The Specialist communicates with leadership of all TRIO programs and other student services areas to facilitate the consistent delivery of information and services; and refer students to other departments and resources as appropriate. This role works on special projects within the TRIO department.

TRIO Services & Student Support

• Provides support for the TRIO & Special Projects area. Assumes general responsibility for the operation of the assigned function, subject to management overview and supervision. Regularly interacts with students and occasionally parents and school partners in person, by phone, via email, and mail. Gathers information from students to understand and evaluate individual circumstances and make appropriate referrals. Interprets relevant policies, procedures, and guidelines to determine the best course of action.

• Provides information and resources to students for all TRIO programs. Assists TRIO Director and TRIO Program Managers in planning and preparing for special events and various initiatives to support TRIO student focus. Assists with workshops and explains TRIO programs, providing ongoing student support needs.

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Customer Service

• Services customers using expertise and experience in the specialized function. Resolves customer complaints and problems. Interprets and responds to student inquiries regarding all TRIO programs in person, by phone, via email, and through virtual meetings.

• Facilitates engaging presentations and general support to new students and their families. Provides guidance on department and campus processes.

Clerical

• Performs various administrative, clerical, and recordkeeping functions in support of TRIO programs. Handles general administrative tasks such as scanning documents, distributing and processing mail, updating and ordering TRIO program publications/forms, and ordering various office supplies.

• Ensures confidentiality of student records and other information. Maintains TRIO database and supports collection of documents for reports.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Minimum Qualifications

• High School Diploma or GED

• Three (3) years of clerical experience

• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

Preferred Qualifications

• Experience with databases is preferred

Work Schedule: Monday - Friday, some nights and weekends as needed

*An appropriate combination of education, training, coursework, and experience may qualify a candidate.

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full time

40

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

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