·        Aftermarket support

o   Provide support to customers and sales staff in administrative areas such as order processing, customer quotes, sales information management

o   Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.

o   Work with finance team on monthly sales receivable.

o   Prepare & Submit monthly Aftermarket revenue generation report.

·        General Administration

o   General Sales Administration tasks such as event planning (sales meetings, seminars, etc.), meeting coordination, and occasional assistance with travel.

o   Maintain Customer install base, vendor database.

o   Maintain AERB portal.

·        Agreements and Filing

o   Assist Engineers on NDA and route through proper channel for approvals.

o   Route legal agreements to proper channel to ensure compliance and due process.

o   Develop a process to track aging of Distributor and Customer contracts and ensure that all contracts are kept up to date.

·        Logistic support

o   Monitor import/export pre-alerts carefully and start import/export declarations in a timely manner.

o   Monitor import/export shipments until the goods arrive at destination.

o   Track urgent shipments and provide timely updates to customers

o   Ensure required documentation and system records are completed in a timely manner for all records of import/export shipments.

o   Resolve problems during daily import operation, such as goods delay/damage claim, etc.

o   Utilize Logistics System (such as SAP, WMS) to track information.

o   Analyze Import/Export Data to improve delivery times and reduce costs

o   Provide timely and accurate Import/Export Monthly reports for upper management.

o   Interface with forwarders/Customs brokers/overseas shippers by the phone and through emails for import tracking.

o   Optimize operations procedures to improve efficiency and support continuous improvement.

o   Cooperate with internal stakeholders from other departments in the company Division to achieve win—win situations.

Sales Support Associate