10334 Enterprise Revenue Cycle - Revenue Cycle Support: Midwest

Full time

Yes

40

Remote Monday - Friday 8:30 - 5:00 - Call Center for Front End Teammates

Pay Range

$21.85 - $32.80

Major Responsibilities:

• Provides telephonic training support to assist team members with scheduling, registration and check-in related policies and procedures, including patient, account, and coverage level inquiries. This support is frequently offered when a patient is with the team member, necessitating both speed and accuracy in the assistance.
• Maintains particular expertise in insurance coverage and guarantors
• Provides advanced level of knowledge regarding creation and maintenance of specialty accounts (Workers Compensation, Third Party Liability (TPL), Special Programs, Direct Bill, etc.).
• Reviews and resolves guarantor account discrepancies, ensuring billing information is accurate and compliant with privacy regulations.
• Assists front line team members with inquiries regarding patient payments, ensuring they are applied to guarantor accounts accurately and any discrepancies are resolved appropriately using defined reconciliation processes.
• Receives Customer Relationship Management requests (CRM’s) from various departments containing requests from patients regarding insurance and guarantor discrepancies.
• Assists team members with advanced questions/issues regarding resolution of transactions in various workqueues, including those relating to Schedule Order, Referral and Patient.
• Gathers information and trends to identify process improvement opportunities. Collaborates with leadership and Revenue Cycle Training, Quality & Systems, and Workflow Optimization to provide on-going education to team members.
• Supports and resolves MyChart inquiries regarding registration related questions and updates.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 2 years of experience in health care registration, insurance, and billing. Experience as a front desk team member strongly preferred.

Knowledge, Skills & Abilities Required:

• Substantial knowledge base and understanding of health care scheduling, registration, payment collection, billing, and insurance follow-up procedures.
• Knowledge of Medicare, Medicaid, and Commercial payors.
• Proficiency in the in-scope electronic health record system(s).
• Strong analytic, organization, communication (written and verbal), and human relations skills.
• Ability to work both independently and as part of a team to troubleshoot and problem solve quickly and efficiently.
• Previous data entry experience and demonstrated proficiency with emphasis on speed with accuracy.

Physical Requirements and Working Conditions:

• Sits the majority of the workday.
• Must be able to lift up to 10 lbs. occasionally.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office or home office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program