Company:

Capital Ford Lincoln (Winnipeg)

The Lincoln Concierge/Receptionist is the first point of contact for our guests, providing a warm welcome and ensuring an exceptional customer experience. This role is vital in upholding the luxury standards of the Ford and Lincoln brand by delivering outstanding service and creating a seamless and enjoyable experience for all visitors and callers.

ESSENTIAL DUTIES: 

• Welcome all customers and visitors with a friendly and professional demeanor.

• Assist guests with inquiries, provide information about services, and direct them to the appropriate departments or personnel.

• Offer refreshments and ensure guests are comfortable while they wait.

• Answer and direct incoming phone calls promptly and courteously.

• Schedule appointments and manage the dealership’s calendar.

• Handle customer check-ins and ensure accurate recording of customer information.

• Address customer concerns and provide timely resolutions.

• Maintain a clean and organized reception area.

• Follow up with customers to ensure satisfaction with their experience.

• Assist with administrative tasks such as filing, data entry, and managing correspondence.

• Process payments and handle basic financial transactions as needed.

• Support sales and service teams with clerical tasks.

• Promote the Ford and Lincoln brand and its values by delivering a premium customer experience.

• Stay informed about the latest Ford and Lincoln products and services to provide accurate information to customers.

• Miscellaneous duties as assigned

 

QUALIFICATIONS:

• Ability to read and comprehend instructions and information

• Must speak clearly on the telephone and convey an image of professionalism and competence to callers

• Must be able to convey messages to employees clearly and quickly

• Must be able to judge when employees should and should not be interrupted, e.g., when a salesperson is with a customer

• Professional personal appearance.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people.  Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.