The Family Navigator educates parents of children (5-20 years old) on the mental health services system and connect them with local resources that meet their needs and criteria.
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED:
Minimum of two (2) years of experience providing direct service in a child mental health setting, so as to have a basic understanding of the system and the processes related services.
Experience working with diverse clientele Knowledge of the child mental health system and resources in Virginia
Experience with computers and various software applications including Microsoft Office suite, email, and case management software
Experience PREFERRED:
Experience providing resources to families whose children are experiencing mental/behavioral health issues in a call center or information/referral setting
Experience working with families who are experiencing mental health crises Experience using SocialSolutions case management software for data tracking and reporting
Education/training REQUIRED:
High school diploma or equivalency degree Training as a Family Support Partner or a similar peer support role
Education/training PREFERRED:
High-fidelity intense care coordination with wraparound training Parent leadership training
Knowledge of family to family peer support programs Certified Peer Support Specialist training
Experience working in an academic medical center
Independent action(s) required: N/A
Supervisory responsibilities (if applicable): N/A
Additional position requirements:
Ability to work with diverse clientele;
Ability to work some evening and weekend hours and occasional travel overnight
Age Specific groups served: N/A
Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting 20-50 lbs.
Activities: Prolonged sitting, Prolonged standing, Walking (distance), Reaching (overhead, extensive, repetitive)
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change, Noisy environment, Frequent and intense customer interactions
Workday Day (United States of America)
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.