Aerospace Platform - Customer Service Specialist

ABOUT ACRISURE

Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. Acrisure's products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world. We are a team of entrepreneurs, collaborators and innovators whose limitless mindset is driving an even bigger future.

Job Description

Acrisure Aerospace is seeking Customer Service Support. You could be part of a growing company that offers a competitive compensation package with tremendous potential for growth. Support clients and insurance agents using employer’s agency management system. Will interact with a wide variety of aviation clientele ranging from corporate jet and helicopter owners to private aircraft owners. Candidate must possess a positive attitude and be customer service oriented and enjoy talking with clients. Accurate data entry is critical as well as strong communication skills.

Initial Responsibilities

• Assist with incoming calls
• Document all activities in agency management system

Additional Responsibilities

• Assist agents with applications/policies/etc.
• Review new/renewal policies, endorsements and certificates to insure items were received as requested
• Maintain accuracy of client data in agency management system

Qualifications

• Strong organizational skills- ability to prioritize and initiative to execute task completion
• Computer skills, specifically Microsoft Word, Outlook and Excel
• Excellent verbal and written communication skills as well as strong interpersonal skills
• Mathematical skills: Ability to calculate figures and amounts such as premiums, commissions, and percentages
• Work independently and as part of a team
• Strong time management skills
• Must be able to pass background check

Performance Expectations

• Proficiency using agency management system – Employer will train
• Ability to build and maintain good working relationships with prospective and current customers, underwriters, other company representatives and colleagues to ensure an outstanding level of customer satisfaction
• Demonstrate ability to interact professionally with management and team members to promote a positive company image
• Meet Acrisure’s standards for attendance and promptness
• A strong sense of teamwork and cooperation with management and co-workers
• Adherence to Acrisure’s Code of Conduct

Schedule

• Part Time 20-25 Hrs/Week

Education & Experience

• High School Diploma or equivalent
• DESIRED 1 year office experience or associate degree

Physical Requirements

• Candidate should be able to hear clients, team members and Underwriters on the phone with accuracy
• Sitting for 4+ hours of time is usual in this role.
• Candidate should be able to lift 10-15 pounds.
• Large amounts of keyboarding and working with a computer mouse requires dexterity of the hands.
• Candidate should be able to use their hands and arms to reach for standard items.
• Candidate must be able to use close, distance, and color vision.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.