At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

Role

We are looking for someone with a background in healthcare and a foundational understanding of the complexity in digital health finance operations. We are seeking an individual who thrives in working cross functionally and is passionate about digging into Product, Commercial and Operational processes that tie directly to Sword’s product monetization. This individual will be instrumental in working on organization-wide initiatives related to profitability operations but also in improving existing manual processes that support our exponential growth. We want someone who is able to think creatively on how to best leverage AI in improving the team’s processes and be extra resourceful when it comes to operational improvements that accelerate cash collections. The ideal candidate is comfortable manipulating data to drive insights, motivated to learn, and eager to make an impact on finance operations at a fast-paced AI-driven healthcare company.

In summary, we are looking for an individual who is a self-starter, craves a challenge, is able to move fast and questions the status quo. We want someone who can see the ‘big picture’ but is also willing to roll up their sleeves and get their hands ‘dirty’. Healthcare provider RCM knowledge is a plus, but not required. Startup experience is preferred but not a must. The ideal candidate will have experience in health tech and/or management consulting. 

This role sits within the Finance organization and reports into the Senior Director of Revenue Operations (RevOps). The RevOps team is a small but mighty team of 3 individuals with a strong growth mindset, who love working cross-functionally and are passionate about helping Sword members. This team is critical to the path to profitability and takes pride in working on high-visibility, high-stakes projects within the Finance organization.