Posted:
8/29/2024, 3:36:20 AM
Location(s):
Oyo State, Nigeria
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Operations & Logistics ⋅ Sales & Account Management
This role is responsible for managing operational activities for the sales team at a regional level. This includes low-level reporting, supporting and handling administrative formalities such as commissions and service issues, organizing meetings and logistics, managing DSR database, information dissemination to the FSM/SE/CLs/DSRs.
What's exciting about this role?
• Collate daily sales reports from direct and indirect sales channels.
• Maintain an accurate and updated list of Sales agents and Cluster Leaders.
• Ensure all registered DSRs have signed contract forms.
• Liaise with other units on behalf of Sales team for complaints and improvements.
• Register DSRs in a timely manner and maintain accurate DSR Database.
• Organize and/or anchor regular meetings and logistics as required.
• Ensure minutes of meetings are taken and well communicated to the team.
• Ensure DSRs’ complaints are escalated and resolved within agreed timelines.
• Coordinate and manage all DSR related activities.
• Ensure all relevant reports are published within stipulated timelines.
• Ensure all registered DSRs have signed contract forms.
• Management and disbursement of POSM items to the direct sales representatives
• Monitor and ensure all sales processes are flowing seamlessly.
• Review past sales data to reveal trends in productivity.
• Weekly payment follow-up with Finance and other related parties to support and rectify issues.
• Gather and analyze data from multiple sources e.g. databases, other departments to create reports.
Our expectations are that your CV reflects a rich blend of technical expertise and practical experience, positioning you as a valuable asset as a Sales Operation Analyst.
• HND/Bachelor’s degree in Business Management or any related field.
• 2+ years’ experience in a corporate environment.
• Strong knowledge of Microsoft Excel.
• Knowledge of working with SQL (preferably SQL Server) to query databases
• Previous experience with collating data and creating reports.
• High standards, attention to detail and problem-solving skills.
• Knowledge of working with other office productivity tools – Word, PowerPoint.
• Ability to communicate effectively in English and Pidgin.
• Should have a process-oriented mindset.
• Excellent Presentation, Communication, Coaching, and People Skills.
• Good Planning and Organization Skills.
• Ability to work calmly under pressure.
Recruiter call 30 mins - an introduction to the process and M-KOPA
Hiring Team call 45 mins - High level introductions with the hiring Team
Stakeholder interview 60 mins - This is where most of the magic happens.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023, we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa.
Website: https://www.m-kopa.com/
Headquarter Location: Nairobi, Nairobi Area, Kenya
Employee Count: 1001-5000
Year Founded: 2011
IPO Status: Private
Last Funding Type: Debt Financing
Industries: Finance ⋅ Financial Services ⋅ FinTech