Job Profile:

Athletics Operations Specialist 2

Job Family:

Athletics Operations

Time Type:

Full time

Max Pay – Depends on experience:

$42,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Directs team scheduling and maintenance, and monitors compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program.

Job Description:

Under the direction of Sun Devil Athletics Ticketing leadership, the Account Executive, Ticket Sales is responsible for maximizing ticket revenue and attendance for Sun Devil ticketed sports, with a primary emphasis on season ticket packages, mini plans, and other ticket products. This role focuses on proactive outreach, relationship-building, and delivering outstanding customer experiences that drive new business, retention, and long-term fan loyalty.

The Account Executive, Ticket Sales will generate revenue through targeted sales efforts including outbound calls, face-to-face meetings, networking events, referrals, digital campaigns, and game day activations. This position will focus on identifying prospective season ticket holders, cultivating relationships with current and former customers, and creating personalized ticket package solutions that enhance the overall fan experience.

The ideal Account Executive, Ticket Sales is a competitive, self-motivated communicator who brings energy, resilience, organization, and a service-oriented approach to building relationships and generating revenue in a structured, fast-paced, and supportive environment with established guidelines.

This role provides opportunities for career advancement within Sun Devil Athletics Ticketing, including merit-based progression to Sr. Account Executive and leadership positions. This position adheres to NCAA and Big 12 rules and regulations, as well as the policies and procedures of Sun Devil Athletics, Arizona State University, and the Arizona Board of Regents.

Position Salary Range:

• $42,000 plus commissions

Essential Duties:

• Meet and exceed weekly, monthly, and annual revenue goals through strategic season ticket and ticket package sales efforts

• Meet and exceed daily fan interaction, outreach, appointment-setting, and sales activity goals as established by Ticketing leadership

• Generate new sales leads through prospecting, referrals, networking events, digital engagement, and community outreach initiatives

• Identify, qualify, and convert prospective season ticket holders and mini plan buyers through consultative sales techniques

• Build and maintain long-term relationships with current, former, and prospective ticket holders to drive retention, upsell opportunities, and referrals

• Proactively engage current customers regarding renewals, seat upgrades, add-on opportunities, and additional ticket package offerings

• Conduct sales presentations, stadium tours, and in-person meetings to educate fans on the value and benefits of Sun Devil Athletics ticket memberships

• Utilize CRM and ticketing platforms (e.g., Salesforce, Paciolan, Ticketmaster) to track sales performance, manage customer interactions, maintain accurate records, and ensure timely follow-up

• Achieve individual performance metrics related to revenue generation, outbound activity, appointments, renewals, retention, and attendance growth

• Assist in executing ticket sales campaigns, promotional initiatives, and membership events designed to increase fan engagement and season ticket retention

• Represent Sun Devil Athletics at events, games, networking functions, and community appearances while performing various ticket sales and service responsibilities

• Provide exceptional customer service throughout the entire ticket member lifecycle to create memorable fan experiences and long-term loyalty

• Maintain a positive, team-first and customer-first attitude in a collaborative work environment

• Commit to personal and professional growth through ongoing training, mentorship, and development opportunities

Knowledge, Skills and Abilities:

• Knowledge of successful sales strategies, prospecting methods, and relationship-building techniques

• Knowledge of customer service best practices, fan retention strategies, and membership sales principles

• Ability to work collaboratively with individuals from various backgrounds and departments

• Ability to thrive in a high-energy, fast-paced, results-driven environment where adaptability, organization, and accountability are essential

• Strong verbal, written, and interpersonal communication skills

• Skill in navigating and communicating detailed ticketing policies, pricing structures, seating options, and membership benefits

• Skill in phone-based sales, appointment setting, objection handling, and customer relationship management

• Ability to passionately represent, communicate, and encourage support for Sun Devil Athletics and its ticketed sports programs

• Ability to create personalized experiences that strengthen fan loyalty and long-term engagement

• Proficiency with CRM and ticketing software platforms (e.g., Salesforce, Ticketmaster, Paciolan) to manage sales pipelines, customer engagement, renewals, and reporting

• Ability to think creatively and contribute innovative ideas to drive attendance, retention, and revenue growth

Desired Qualifications:

3 months or more ticket sales experience.

Working Environment:

• Sun Devil Athletics Ticketing is located within Sun Devil Athletics at Mountain America Stadium. Sun Devil Athletics recruits, retains, and develops a workforce community focused on providing opportunities for student-athletes to achieve the highest levels of academic and athletic success.

• Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, or walking.

• Evening, weekend, and extended hours may be required during events, games, and peak sales periods.

• Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks and job performance.

Department Statement:

The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the Big 12 conference.

The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world.

The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity and expression to build a strong Sun Devil Community reflective of ASU’s charter.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$22757.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.