At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated and highly organized Business Support Specialist to join our Global Business Services team. In this role, you will be responsible for driving day-to-day administrative excellence, managing critical business documentation, and supporting cross-functional operations to ensure seamless service delivery.

What You'll Do

In this role, you will:

• Drive Operational and Administrative Excellence: Prepare high-quality reports, presentations, dashboards, and Key Performance Indicators (KPI) trackers to provide management and leadership with actionable business insights.

• Collaborate Across Key Business Functions: Liaise closely with internal operations, finance, and commercial teams to coordinate customer projects, streamline communications, and resolve service inquiries efficiently.

• Ensure Process Standards and Compliance: Maintain accurate customer records, manage contract administration—including Request for Quotation (RFQ) preparation—and ensure strict adherence to organizational business process compliance guidelines.

What You'll Bring

The ideal candidate will have:

• 3–6 Years of Experience: Proven experience in business support, administration, customer service, logistics, or supply chain functions (exposure to contract logistics or warehousing operations is highly preferred).

• Strong Functional Expertise: Proficiency in Microsoft Office (specifically Excel, PowerPoint, and Outlook) paired with exceptional analytical, reporting, and document management capabilities.

• Proven Stakeholder Management: Excellent interpersonal and communication skills with a demonstrated ability to manage multiple tasks, meet tight deadlines, and solve problems with a customer-oriented approach.

• A High-Ownership Mindset: A reliable, proactive, and adaptable work style with a strong sense of accountability and a commitment to maintaining high levels of integrity and confidentiality.

What We Offer

• Competitive compensation and benefits aligned with your experience.

• Flexible work options to support a healthy work–life balance.

• Comprehensive health, wellness, and retirement plans.

• Generous paid time off and holiday schedule.

• Continuous learning and professional growth opportunities.

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Category: Sales