Special Account Representative - Contingent Worker

Liaison between customer and Carpenter working to provide overall support and total account management including anticipating customer needs, assessing requirements and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation.  

Ownership and accountability for all the processes related to the daily activities of their assigned accounts. Evaluate reserved material to satisfy immediate customer needs & requirements through replenishment review. Independently manages demand changes and implement appropriate proactive steps to avoid material shortage in the future.  

Propose alternatives to and applies non-critical changes to masters and details after approval by Process Support.  

Evaluates PICS to identify source item and determine availability. Develop, maintain and grow network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues encompassing logistics, planning, inventory, technical requirements, contract review, pricing, etc. Identify and lead transactional improvement projects within customer service focusing on cost reduction, productivity improvement and customer satisfaction.  

Participate on cross departmental teams to improve performance, efficiencies, cost reduction, and/or customer satisfaction with the intent to enhance and sustain Carpenter’s position with their assigned accounts. Takes initiative to expand the depth of their knowledge through individualized training to meet specific customer needs or improve individual skill set.  

Reviews activity reports and message queue on a daily basis. Resolve errors independently, apply corrective action to all open orders and implement a permanent correction to avoid recurrence. Modify existing Data Warehouse reports and create standard reports to extract data.  

Develop and maintain customer-specific account documentation. Initiates proactive calls to new and existing accounts in support of selling and service strategies.  

Act as a mentor/resource to peers by providing guidance in solving system, procedural, or customer related issues by applying their expertise and knowledge.  

Responsible and accountable for knowing and adhering to all corporate, department, quality, and regulatory policies. Perform all other duties and special projects as assigned. 

KNOW-HOW 

Know-How includes every kind of relevant knowledge, skill, and experience, however acquired, needed for acceptable performance in a job or role. Know-How has three dimensions: Practical/Technical Knowledge, Planning, Organizing and Managerial Knowledge; and Communicating & Influencing Skills. In the space below, please list the minimum requirements within each of the categories. 

Education and/or Training:   

• High School diploma required; Two- or four-year undergraduate degree in business preferred. 

Relevant Work Experience: 

• Minimum of 2-4 years of customer account management.  Prefer experience in a manufacturing setting.