Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions. 

How you will make an impact: 

• Provide on-site IT support for all issues related End-User Technologies, including Hardware and Software issues on End-User devices, Onboard and Offboard employees, follows procedures and guidelines, and maintains compliance in our environment.
• Procure, Configure and manage customer workstation, portable computing devices and peripherals (Following defined procurement, imaging and deployment processes)

What you’ll need: 

• At least 6 months of hands‑on experience in a Service Desk/IT Support role

• Hands‑on experience with Windows operating systems and Office 365

• Experience procuring, configuring and deploying devices via Autopilo

• ITIL Service Management knowledge is a plus!