Posted:
1/23/2026, 5:41:17 AM
Location(s):
Texas, United States ⋅ Dallas, Texas, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Primary Job Duties & Responsibilities
Act as a partner during pilot planning, launch, and feedback sessions. This person will be required to document their feedback and outcomes through different systems (i.e., Google sheets, Salesforce, etc.) and help compile results for best practices.
Contact members of various Medicare and/or Medicaid health plan providers by phone to offer, explain and schedule a free in-home healthcare risk evaluation. Subsequently assigns and schedules contracted providers for each confirmed evaluation appointment.
Handle time-sensitive and high priority provider/member cancellations within the expected turnaround time.
Follow provided CMS and health plan approved script when discussing health risk evaluation opportunity with potential member; ensure member understands and is comfortable with the terms of the evaluation; answer questions.
Handle incoming and outgoing calls professionally, providing exceptional customer service for both commission-based and non commission-based projects.
Accurately record notes on member files related to their information and status.
Adjust and reschedule appointments with both members and contracted providers as needed; communicate with Operations Support team members and Member Engagement Supervisors when cancellations and rescheduling occurs.
Return voicemail messages from members in a timely manner.
Report member complaints immediately to Member Engagement Supervisors.
Education
High School Diploma or equivalent
Experience
2 to 5 years of prior relevant experience
Essential Qualifications
Ability to work an assigned shift during our normal operating hours; seven days a week 7 a.m. to 7 p.m. CST; including working weekends on a rotation basis
Work overtime as determined by business needs.
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$15.00 - $26.93This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 01/28/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Website: https://cvshealth.com/
Headquarter Location: Woonsocket, Rhode Island, United States
Employee Count: 10001+
Year Founded: 1963
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Health Care ⋅ Medical ⋅ Pharmaceutical ⋅ Retail ⋅ Sales