Posted:
9/13/2024, 9:04:21 AM
Location(s):
Arkansas, United States ⋅ Little Rock, Arkansas, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Grade Level (for internal use):
08About the Role: Collections Analyst
The team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service
Responsibilities and Impact:
The Impact: This is a key position in the collections team that is part of the Order to Cash processing division. Timing and accuracy are key contributors for invoicing and collections to insure low delinquency through timely collections and improved revenue.
What’s in it for you: With Client Financial Relations, no day is a dull day. This is a critical and vigorous position that requires one to understand various applications such as Salesforce, Akritiv and Oracle. One will be responsible for managing collections along with Sanctioned account handling, to ensure that we remain compliant with sanctioned account policies at all times.
Responsibilities:
Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications.
Enforcing Policies and procedures related to payment, cancellation and suspension/termination of customer services.
Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
Working with other business teams including Sales, Order Management, Client Contract Support and Client Relations to solve customer issues which could prevent payment.
Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders.
Assisting in the maintenance of customer contact information
Performing other related tasks as required.
Assist in mutual support and knowledge sharing of the global Credit and Collections team.
What We’re Looking For:
Basic Required Qualifications:
Excellent verbal and written communication in English
Excellent problem solving skills
Commitment to excellent customer service
Full time job, Able to work from 7am to 4pm every day ( or earlier highly desired)
Strong attention to detail and goal oriented
Ability to prioritize, manage multiple responsibilities and meet deadlines
Working hours from 7 am to 4 pm from Monday to Friday (or earlier highly desired)
Occasional weekend work might be required, taking a weekday off instead
Temporary position for 1 year.
Additional Preferred Qualifications:
Basic knowledge of MS Office Suite including Excel a plus
Collections, Customer Service, or Billing experience a plus
Only English CV will be taking into consideration
Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
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Website: https://spglobal.com/
Headquarter Location: New York, New York, United States
Employee Count: 10001+
Year Founded: 1860
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Analytics ⋅ Business Intelligence ⋅ Credit ⋅ Enterprise Software ⋅ Finance ⋅ Financial Services ⋅ Information Services ⋅ Market Research