At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

As a key contributor to the Bancassurance Technology and Digital Transformation – sales systems and processes, you will leverage technology and digital solutions to enhance overall efficiency. Your role involves driving end-to-end solution delivery, including gap identification, strategy recommendation, and user requirement documentation. You will collaborate closely with UI/UX and TECH teams to ensure high usability and robust system architecture. Additionally, you will manage projects to ensure timely execution, conduct user acceptance testing, and facilitate user training. Your hands-on approach will ensure alignment with business needs and support the overarching Banca strategy.

• Promote overall EODB through technology and digital solutions for Banca's end-to-end sales systems and processes, understanding interactions across AIA and Bank Partners.
• Drive and execute end-to-end solution delivery, including: Identifying gaps and recommending solutions aligned with business needs and benefits (Strategy/Consultant role), involving workshops, user shadowing, interviews, and data analytics.
• Writing user requirements (BA role) by gathering, analyzing, documenting, and managing business requirements with multiple stakeholders.
• Collaborating with the UI/UX team to ensure high usability, requiring knowledge of UI/UX concepts.
• Working with IT to finalize system architecture and development strategy.
• Managing projects/programs to ensure timely execution. Conducting UAT to ensure quality delivery to end users.
• Preparing FAQs and other documentation and conducting TTT sessions to familiarize end users with delivered systems.
• Driving post-project delivery adoption to improve specific KPIs.
• Provide efficient and effective support to Banca and related units with all aspects of technology.
• Adopt a hands-on approach to ensure business needs and technology support align with Banca's strategic goals.

Job Requirements:

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience:

• Minimum of 10 years in IT, digital transformation, or related roles.
• Experience in the insurance industry will be an added advantage.
• Proven experience with Agile methodologies.

Skills and Competencies:

• Strong analytical and project management skills.
• Excellent problem-solving abilities and sound business judgment, including knowing when to escalate and who to inform.
• Ability to work independently with minimal supervision.
• Strong communication and stakeholder management skills.
• Effective time management and adherence to deadlines.
• Excellent verbal and written communication skills, always maintaining professionalism.
• Experience in business process re-engineering, including simplification, digitalization, and automation implementation.
• Experience delivering projects using Agile and Waterfall methodologies.
• Proficiency in digital technologies and tools; programming skills are an added advantage.
• Effective communication with various stakeholders on projects and technology initiatives.
• Proactive and innovative communication methods to manage expectations with affected stakeholders and parties.

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Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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