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What We'll Bring:

As a Network Operations Engineer within TransUnion’s Global Infrastructure Technology Services (GITS) team, you will manage critical operational tasks including major incident support, non-project driven system upgrades, support office network, infrastructure configuration changes, and deployment of service improvements and automation.

What You'll Bring:

• Provide troubleshooting for network and infrastructure incidents.
• Execute non-project driven work such as system upgrades, patching, inventory management, and configuration changes.
• Deploy service improvements and automation initiatives to streamline operations.
• Ensure adherence to Change Management processes.
• Support small-scale projects that do not require full project governance.
• Maintain and enhance departmental procedures, best practices, and standards.
• Manage escalation of issues to relevant third-party vendors.
• Own release and rollback through the Route to Live deployment process.
• Share knowledge with 1st and 2nd line teams to enable first-line fixes.
• Mentor and coach team members to support their development.
• Participate in on-call weekdays/weekends on rotational basis.
• Responsible for Infrastructure Operations Firewalls, IPS and IDS, and Antivirus.
• Responsible for Firewall Rules and Policies Management and Troubleshooting Implementing of NAT/PAT, SSH, signatures, etc
• Experience in managing SD-WAN solutions and Palo Alto firewall technologies, including corporate firewall environments.

Impact You'll Make:

• Self-starter with proven ability to develop creative solutions that simplify user network solutions. Work collaboratively across teams spanning multiple time zones
• Strong understanding of network protocols and technologies (TCP/IP, routing, switching, wireless) and UNIX based knowledge.
• 3+ years of progressive experience in VPN technologies (Cisco Any Connect and Zero Trust Network Access Solutions).
• 3+ years of progressive experience in wireless LAN technologies (prefer Cisco Meraki & Aruba)
• 2+ years of progressive experience in SDWAN technologies (prefer Viptela & Meraki)
  Optimize and Implement Wireless LAN (WIFI) implementation by adjusting AP groups, RF settings, band steering, WLAN settings, etc. to improve WIFI connectivity for end-users.
• Manage and maintain WIFI security by ensuring adequate level of authentication standards, limiting user access and rogue detection and containment, Firewall & routing
• Excellent troubleshooting and fault resolution skills.
• ITIL best practices and ITSM tools experience.
• Strong communication skills and ability to manage third-party vendors.
• Strong written and verbal English communication skills.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Sr Engineer, Network Engineering