The Product Manager II supports the product development process as a part of the overall product management domain. This role uses customer feedback, business strategy, data/analytics, user experience, and technology to create positive, effective customer experiences. Responsible for supporting the development of products or managing products to achieve desired outcomes for the business and customers.

Strategy/Discovery: 

• Represents customer requirements to drive feature implementation and development with associated technology teams. 

• Provides Product Management support for assigned product(s) or components.

• Identifies and ensures appropriate dissemination of lessons learned, coordinating, and facilitating communication and an open flow of creative ideas between interested parties and stakeholders. 

Planning:   

• Defines the archetypical users of your products or services. 

• Understands the “why” behind each Feature and works with the Product Managers to understand the roadmap and supporting KPIs. 

• Maps requirements with target markets and analyzes market segments to actively pursue. 

• Partners with team members and other product stakeholders to help develop business case documentation. 

• Supports product issue/problem resolution and creates product collateral, monitoring results and feedback from product campaigns.  

Evaluation: 

• Leverages standard techniques and tools to analyze/monitor product key performance indicators (KPIs) and ensure achievement of success metrics.  

• Identifies opportunities for testing and product enhancements based on analysis. 

• Leverages customer feedback, business strategy, data/analytics, user experience and technology to create positive, effective customer experiences. 

Functional Skills 

• Analytical Thinking – Foundational knowledge of and ability to apply effective analytical techniques and tools. Analyzes issues, determines root cause, and creates/compares alternative solutions that are in the best interest of the business. Approaches situations by defining the issue, determining its significance, and identifying the forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of data and draws conclusions. 

• Managing Multiple Priorities - Manages multiple concurrent objectives, projects, or activities, making informed prioritization and time allocation decisions. Understands work and activity can be impacted by shifts in demands and priorities.  Responds to day-to-day operational priorities while still making progress on project work.  Addresses potential conflicts that impact delivery commitments, working with team members, management, and other stakeholders to re-prioritize as necessary. 

• Requirements Analysis – Foundational knowledge of and ability to elicit, analyze and document required business requirements. Engages with the customers, users, and other stakeholders to gather requirements. Utilizes appropriate methods, tools, and techniques for requirements analysis. Challenges, and manages conflicts and expectations associated with requirements analysis.  

• System and Technology Integration – Foundational knowledge of technology system features and facilities and the ability to integrate and communicate among applications, databases, and platforms. Works with existing interfaces as well as integration and migration plans within own area and across aligned/associated areas. Explores major issues and considerations for successful system integration. Plays an active role in current and planned integration efforts. 

• Technology Savvy – Foundational knowledge of technology and its ability to improve work processes and results (e.g., enhance productivity, efficiency, collaboration, quality, or customer satisfaction). Skilled in using technology to solve work-related problems and create new business opportunities. Pursues opportunities to develop knowledge and experiments with emerging technology solutions that can help accomplish work goals. Serves as a resource to help others understand and anticipate the impact of technology on current processes, products, and services. 

Foundational Skills 

• Acts with Integrity – Acts in accordance with own values, standards, and beliefs even when under pressure. Adheres to ethical and professional standards, regulations, and organizational policies. Shares information about oneself with others, acknowledging strengths as well as vulnerabilities. 

• Builds Partnerships - Proactively builds, nurtures, and maintains business-focused, long-term working relationships with partners inside and outside of the organization. Demonstrates flexibility when forming and adjusting partnerships to achieve broader goals. Shows willingness to work across boundaries to achieve outcomes addressing business, customer and partner goals and expectations. 

• Drives Innovation - Explores alternative ways to view and solve problems to achieve results. Tries unique ways of doing things and tests promising ideas. Takes risks in the interest of finding a better way. 

• Focuses on Execution – Foundational skill in establishing challenging goals that are designed to deliver exceptional business results. Tracks and broadcasts progress and accomplishments. Works tenaciously to overcome obstacles and meet or exceed goals. 

• Strives for Excellence – Foundational skill in establishing criteria and/or work procedures to achieve a high level of quality, productivity, and service. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected. Accepts responsibility for outcomes (positive or negative) and admits mistakes, refocusing efforts when appropriate. 

Education, experience and Qualifications 

• Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field

• Minimum of 2 years of experience in dealership Fixed Ops.

• Working knowledge of Product specialty/job area, principles, concepts, and practices. 

• Demonstrated ability to translate data into quantifiable actions/deliverables. 

• Strong writing ability.  

• Experience in design, development and implementation of product plans. 

• Experience in full product lifecycle methodologies. 

• Experience in creating, prioritizing and recommending epics and features. 

• Experience in in conducting competitive research and analysis. 

• Experience in identifying KPI's and other analytics to measure product value. 

• Experience in a collaborative, cross-functional team environment.