Work Flexibility: Not available

Job Description Summary ​:
Drives world class customer experience for both internal and external customers. Manages events related to Instruments Innovation Centre activity.

What you will do:

• Provision of a world class customer experience for both internal and external customers

• Conduct Customer Feedback/Evaluation Forms – hold feedback meetings with organizers of events

• Maintain a comprehensive Customer Experience Program.

• Develop agenda/brochure format for Customer Experience

• Liaise with UCC / Assert on R&D and customer lab activities, including Specimen ordering and management 

• Liaise with UCC / Assert on training for IC staff, create a rolling 3 – 6 month general and specific anatomy education program.

• Recovery of all costs associated with customer experience program

• Maintain and update as required, in conjunction with Assert an SOP for lab set up and logistics

• Liaise with our legal team to create new or update existing contracts to manage capital equipment and maintenance agreements between Stryker/Assert/Techno/Others  

Minimum Qualifications (Required):
• BS or equivalent and 2+ years of work experience

Travel Percentage: None