Main Purpose of the Role

• Summarize the main purpose of the role

  Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

Main Responsibilities

• List the main responsibilities this role regularly performs.

  • The Entry level Customer Service Representative will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.

  • Solve simple customer problems and analyze customer service needs for communication to service and technical departments.